New Balance

New Balance

Product Operations Lead - Finance

Boston, MA Headquarters - (NB) · Part-time

Sponsorship not specified$105k-$130kDetected 27 days ago
AgileOKRsAccountingERPAR/VRCommunication

About the role

  • We innovate fearlessly, guided by our core values and driven by the belief that conventions were meant to be challenged.
  • We foster a culture in which every associate feels welcomed and respected, where leaders and creatives are inspired to shape the world of tomorrow by taking bold action today.
  • Temporary associates are provided three options for medical insurance as well as dental and vision insurance and an associate discount.

Responsibilities

  • Run domain office hours and maintain Finance enablement channels to reinforce desired behaviors and address friction fast.
  • Support a champions / super-user network within Finance to scale peer-to-peer support and embed new ways of working.
  • Own day-to-day triage execution for the Finance product lanes using defined tiering, routing, and escalation paths; ensure accurate categorization and timely resolution/hand-offs to DPM/Engineering.
  • Validate whether proposed system enhancements actually solve the user problem, partnering with DPM to confirm the change aligns with how the business operates.
  • Bring recurring customer feedback directly into roadmap and backlog prioritization, ensuring the highest‑impact issues are visible to the DPO Lead and DPM partners.
  • Support Value Realization by connecting adoption and triage trends to measurable outcomes (e.g., cycle time, error reduction, rework); highlight risk areas where low adoption/high friction threatens value.
  • Provide domain level data and qualitative insights to Product Operations, DPM, and VR to refine OKRs and drive better decisions.
  • This model will help us enhance our culture while continuing to maintain elements of flexibility.

Requirements

  • 5-10+ years of experience in Product Operations, Finance Systems, or Accounting Operations
  • Strong experience with ERP systems (preferably D365 Finance & Operations)
  • Experience with incident management, root cause analysis, and operational stabilization
  • Experience working with system integrations (OMS, WMS, banking, EDI, planning tools)
  • Familiarity with Agile methodologies and cross-functional product teams
  • Strong communication skills with ability to translate between Finance and Technology stakeholders
  • Experience enabling and training business users

Compensation

  • $104,500.00 - $130,000.00 - $155,500.00 Annual (actual base pay varying based upon, but not limited to, relevant experience, time in role, internal equity, geographic location, and more.)

Benefits

  • Monitor and report adoption signals (e.g., active usage, training coverage, feature utilization) and triage performance (e.g., Time to Resolve, backlog aging, reopen rates) for Finance product lanes.
  • Regular Associate Benefits
  • New Balance offers a comprehensive traditional benefits package including three options for medical insurance as well as dental, vision, life insurance and 401K.
  • You'll also enjoy a yearly $1,000 lifestyle reimbursement, 4 weeks of vacations, 12 holidays and generous parental leave, because work-life balance is more than just a buzzword - it's part of our culture.
  • Part time associates are provided 401k, short term disability, a yearly $300 lifestyle reimbursement and an associate discount.
  • Flexible Work Schedule

Company info

  • Since 1906, New Balance has empowered people through sport and craftsmanship to create positive change in communities around the world. We innovate fearlessly, guided by our core values and driven by the belief that conventions were meant to be challenged. We foster a culture in which every associate feels welcomed and respected, where leaders and creatives are inspired to shape the world of tomorrow by taking bold action today.
  • The Product Operations Lead enables adoption, sustainment, and continuous improvement of technology solutions across the Finance product lanes. The role delivers the Product Operations operating model by running Training & Adoption, executing Intake & Triage using global standards, and generating insight driven recommendations that support value realization and domain decision making.
  • As a voice of the customer, the Product Operations Lead understands how Finance users work, the processes tied to D365, and the pain points surfaced through triage and day-to-day interactions. They translate recurring user needs into clear product and process requirements, validate that enhancements address real business problems, and ensure feedback flows into the backlog and governance forums.
  • Since 1906, New Balance has empowered people through sport and craftsmanship to create positive change in communities around the world.
  • The Product Operations Lead enables adoption, sustainment, and continuous improvement of technology solutions across the Finance product lanes.
  • The role delivers the Product Operations operating model by running Training & Adoption, executing Intake & Triage using global standards, and generating insight driven recommendations that support value realization and domain decision making.
  • As a voice of the customer, the Product Operations Lead understands how Finance users work, the processes tied to D365, and the pain points surfaced through triage and day-to-day interactions.
  • They translate recurring user needs into clear product and process requirements, validate that enhancements address real business problems, and ensure feedback flows into the backlog and governance forums.
  • Training & Adoption - Sustainment
  • Keep training current with D365 release and sprint changes; ensure assets reflect future-state processes and system functionality in partnership with BCT and DPM.
  • Keep searchable, centralized documentation fresh and easy to navigate for end users.
  • Stay close to end-user experience and bring recurring customer questions or points of friction back into training materials, documentation updates, or backlog inputs.
  • Intake & Triage - Operational Excellence + Insight Loop
  • Identify recurring patterns and root causes from tickets/issues across regions and user groups; feed improvements via training refreshes, comms, workflow adjustments, or backlog entries.
  • Act as the domain point of contact for business facing product issues, balancing responsiveness with sustainable fixes (in partnership with DPM).
  • Translate user needs into clear product or process requirements when triage trends indicate a gap, ambiguity, or usability issue.
  • Value Realization - Outcomes Through Adoption & Performance (Support)
  • Ensure insights flow into quarterly domain roadmaps, the continuous-improvement backlog, and governance forums.
  • Analytics - Domain Insights That Drive Action
  • Produce clear, decision ready insights that guide reinforcement, training refreshes, and backlog priorities.

Equal opportunity

  • Employer
  • New Balance provides equal opportunities for all current and prospective associates to ensure that employment, training, compensation, transfer, promotion and other terms, conditions and privileges of employment are provided without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, handicap, genetic information and/or status as an Armed Forces service medal veteran, recently separated veteran, qualified disabled veteran or other protected veteran, or any other protected status.
  • Equal Opportunity Employer
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This listing is sourced directly from New Balance's careers page and normalized into a canonical job model.