Montage
Front Office Manager (Overnight)
USA - MT - Montage Big Sky
Sponsorship not specifiedDetected 9 days ago
ForecastingExcelHRISCustomer SupportLeadershipCommunicationTime ManagementMentoringPublic SpeakingMicrosoft Office
About the role
- If this resonates with you, we look forward to receiving your application.
- We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants.
- Please discuss with our hiring managers during our selection processes.
Responsibilities
- We maintain a drug-free workplace and perform pre-employment substance abuse testing.
- We have built a culture that leads with the important notion we live by every day; do what you love.
Requirements
- Must be able to stand and walk for 8 hours a day.
- Must be able to push and pull carts and equipment weighing up to 250 lbs. occasionally.
- 3 to 5 years leadership experience in a luxury hotel
- Experience and knowledge of hotel operations is required
- Work positively in a team environment
- Excellent driving record
- Exceptional guest recovery skills
- Enjoy interacting with people in a fast paced environment
- Ability to work and remain calm and professional under potentially stressful situations to ensure guest satisfaction.
- Excellent organizational and time management skills
- Strong knowledge of MS Office, including Word, Excel, PowerPoint and Outlook
- Must possess a positive attitude
- Must be willing to participate in a learning environment
- Must integrate company values throughout all interactions
Nice to have
- College degree preferred
- Opera experience preferred
Skills
- Assist front office managers with the recruitment, training and development of all associates.
- Able to exercise coaching and counseling within hotel's set policies.
- Ensure all Human Resource standards and procedures are met on a daily basis.
- Oversee departmental matters as they relate to federal, state and local employment, labor and civil rights laws.
- Interact frequently and positively with guests.
- Resolve problems/issues to the satisfaction of involved parties.
- Control payroll and equipment costs (minimizing loss).
- Ensure operational pars and back stock levels are maintained by calculating quarterly OSE inventory.
- Learn the hotel's life-safety systems and be prepared at all times for emergency situations.
- Review daily revenues and labor reports and compare to monthly forecast/budgets.
Benefits
- At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life.
Company info
- In the United States we are proud to be an EEO employer M/F/D/V.
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This listing is sourced directly from Montage's careers page and normalized into a canonical job model.