Clr
IT Priority Support, Senior Associate Analyst
Oklahoma City, OK · Senior
Sponsorship not specifiedDetected 20 days ago
iOSCustomer SupportCommunicationMicrosoft Office
About the role
- This position is responsible for technology requests from Executives and other senior leaders throughout the company.
- This team member must quickly and effectively diagnose and resolve issues related to PCs, mobile devices, videoconferencing, printers, business application software, telecommunications equipment and potentially local networks.
- May require travel to executive team or planned events.
Responsibilities
- This position will also actively support enterprise mobility activities.
- Acts as first point of escalation for all priority support requests.
- Proactively and promptly troubleshoots Executive/VIP support issues.
- Works closely with support teams within the organization to own, coordinate, and drive escalations to closure.
- Establishes trust and maintains confidentiality in all executive support activities.
- Participates in an on-call rotation to provide after hours and weekend support
- Resolves moderate to complex problems immediately; if needed, more complex IT issues will be coordinated with higher level support staff with the team member owning and tracking the issues through resolution.
Requirements
- Ability to travel as needed
Nice to have
- Bachelor's degree or higher in Computer Science, MIS, or related field from an accredited College or University
- Experience supporting iOS mobile devices using an MDM solution such as Microsoft InTune
- Experience supporting conference room and other AV equipment
- Oil and Gas software knowledge
- Requires prolonged sitting, some bending and stooping.
- Occasional lifting of up to 40 pounds.
- Manual dexterity sufficient to operate a computer keyboard.
- Physical Requirements and Working Conditions
Skills
- Exceptional customer service and interpersonal skills.
- Professional, motivated and energetic with a strong work ethic and positive attitude.
- Proactive in anticipating and resolving problems.
- Must have strong hands-on experience with troubleshooting and resolving issues in Windows 10, especially in an enterprise environment.
- Strong troubleshooting experience with laptops and desktops.
- Collaborates
- Ability to effectively prioritize and execute tasks in a high-pressure environment.
This listing is sourced directly from Clr's careers page and normalized into a canonical job model.