Anrok
Solutions Engineer, Post Sale
New York City
Sponsorship not specifiedDetected 104 days ago
SQLRESTTax
About the role
- As the digital economy has grown 6x over the last decade, software businesses have gone from not worrying about sales tax to needing to monitor exposure, calculate rates, and file returns across 20+ US states and many countries worldwide.
- Anrok eliminates this complexity by connecting with billing and payment systems to automate tax monitoring, calculations, and filing end-to-end.
- You'll transform technical expertise into measurable revenue outcomes, working at the intersection of sales, product, and engineering to unlock new opportunities and ensure long-term partnerships.
Responsibilities
- Own technical discovery for expansion - conduct ongoing discovery within existing accounts to uncover new use cases, geographic expansion, and integration opportunities. Create technical roadmaps that map customer objectives to Anrok capabilities.
- Partner on account strategy - work closely with Account Managers on expansion prioritization, account planning, and QBRs. Provide technical qualification and strategic insights that inform forecasting.
- Run live technical consultations - lead troubleshooting calls and configuration sessions with confidence. Demonstrate composure during high-pressure escalations and adapt technical depth based on your audience in real-time.
- Manage technical escalations - own the Technical Solutions queue for complex configurations and troubleshooting. Maintain SLAs for response and resolution, document issues comprehensively, and escalate to Engineering with complete context.
- Build the playbook - create implementation guides, expansion frameworks, and reusable assets. Mentor new team members and deliver internal training as the SE function scales.
- You default to automation - you use AI and modern tooling to move faster, document better, and scale your impact beyond what's possible through manual effort alone
- You're a fast learner who builds genuine domain expertise and proactively closes knowledge gaps
- You bring structure to ambiguity - whether qualifying an expansion opportunity, triaging an escalation queue, or building a process from scratch
- Lead complex implementations - drive expansion implementations including multi-entity configurations and advanced feature deployments.
Requirements
- Deep experience with REST APIs, webhooks, SQL, and enterprise integrations - especially in billing, financial, or compliance software
Skills
- 40% of Forbes Top 50 AI companies
- 20% of Forbes Top 100 Cloud companies
- Top companies like Notion, Anthropic, and Cursor
Compensation
- Annual learning and development stipend for books, online courses, and conferences, as well as a curious team to share your learnings with.
- Annual team off-sites and in-person opportunities around our growing Anrok hubs.
Benefits
- The equity upside of an early-stage startup with the product-market fit of a later-stage company.
- Medical, dental, and vision insurance covered 100%.
- One Medical membership covered, flexible sick benefits, and more.
- Annual learning and development stipend for books, online courses, and conferences, as well as a curious team to share your learnings with.
- Home internet reimbursement stipend.
- Wellness reimbursement program.
- Home office setup stipend to ensure you have the equipment you need to thrive at work.
- Create parallel workstreams to accelerate time-to-value and monitor implementation health proactively.
Company info
- At Anrok, we embrace a dynamic and flexible hybrid work environment based out of our growing office hubs - San Francisco, New York City, and Salt Lake City where we collaborate in-person 3 days per week.
This listing is sourced directly from Anrok's careers page and normalized into a canonical job model.