NCL Bahamas
Manager Consumer Sales
Miami, Florida
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About the role
- Facilitate operations to ensure achievement of sales goals and delivery of superior customer service.
Responsibilities
- Manage, train, mentor, and coach a team on sales techniques.
- Manage and issue disciplinary action as needed.
- Perform assessments for PCs on net business, guest statistics, production and overall performance.
- Run daily reports including MTD numbers and review production reports in order to properly manage lead distribution.
- Create creative call lists in Salesforce.com in order to engage PC determination and target market campaigns for guests.
Requirements
- At Norwegian Cruise Line Holdings (NCLH), we know our future success depends on our ability to attract and retain the very best talent.
- Excellent leadership, interpersonal, verbal (including professional telephone etiquette) and written communication skills required to effectively communicate with all levels
Nice to have
- 3 years of proven call center sales management experience, managing a team of sales customer service representatives/telemarketing agents
- cruise sales or hospitality industry experience preferred..
Skills
- Demonstrated knowledge of Microsoft Word applications and experience with travel reservations systems a plus
- Knowledge of CRM product, preferably Salesforce
- Ability to train and motivate team members to reach and surpass personal and department goals
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Company info
- Regent Seven Seas Cruises
- It is Norwegian Cruise Line Holding's policy not to discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, and marital or veteran status.
- The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification.
- They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
- All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
- Brand Overview
- Norwegian Cruise Line
- Oceania Cruises
- New Releases
- Norwegian Cruise Line Holdings Ltd. (NYSE: NCLH) is a leading global cruise company which operates the Norwegian Cruise Line®, Oceania Cruises® and Regent Seven Seas Cruises® brands.
- The combined brands currently operate 32 ships, employ over 35,000 shipboard crew from more than 110 different countries and visit approximately 700 different port destination each year.
This listing is sourced directly from NCL Bahamas's careers page and normalized into a canonical job model.