Open Approach
Support Technician (L1) Colorado
Fort Collins, Colorado · Full-time
Sponsorship not specifiedDetected 16 days ago
Customer SupportMicrosoft Office
About the role
- Our focus is on long-term partnerships built on trust, transparency, and shared success, not sales quotas.
- We earn our clients' business every month by staying relentlessly focused on their success.
- From the very first interaction to ongoing evolution, we aim to provide seamless experiences grounded in understanding, integrity, and practical solutions.
Responsibilities
- Work with clients to upgrade, optimize, and troubleshoot business applications.
- Build upon and write new, internal, and client-facing documentation.
- We deliver exceptional managed technology and phenomenal client support to organizations across New England and beyond.
Nice to have
- Excellent written and verbal skills are absolutely imperative (previous customer service experience is a plus)
Compensation
- Company-sponsored Life, STD/LTD Disability, and Workers' Compensation
Benefits
- Health, dental, and vision coverage with generous employer contributions
- Company-sponsored Life, STD/LTD Disability, and Workers' Compensation
- Generous PTO (starting at 16 days, plus paid holidays)
- Fully paid parental leave
- Smartphone stipend for on-call rotation
Company info
- Open Approach is a values-driven, client-focused IT services company based in Burlington, Vermont.
- We believe in making thoughtful, informed decisions and creating a lasting impact instead of quick fixes.
- This translates into long-term relationships with our clients that are rewarding on many levels.
- At our core, we value equity, humility, excellence, accountability, innovation, and openness.
- These guide everything we do, from how we collaborate internally to how we support clients through complex technical challenges.
- We are continually refining our team, enhancing our capabilities, and investing in talent to drive forward meaningful change.
- We embrace candid feedback, own our outcomes, and strive to improve every day.
- If that sounds like the kind of company you want to grow with, we would love to hear from you.
- We are looking for an enthusiastic, empathetic, personable, self-driven individual undeterred by the challenges that come with working in a small but growing tech company.
- Day-to-day tasks can vary significantly; in the morning, you could be creating user accounts, documenting standard practices, and working with users to set up a new computer; by the afternoon, you could find yourself sifting through event logs and utilizing the command line in an attempt to find out why a client's network suddenly began dropping connections.
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This listing is sourced directly from Open Approach's careers page and normalized into a canonical job model.