Strategic Data Systems

Strategic Data Systems

Senior Customer Tech Support Specialist (Help Desk Manager)

Dahlgren, VA · Senior · Contract

Sponsorship not specifiedDetected 1658 days ago
CybersecurityCustomer SupportResearch

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odds of building a lasting career here

37Risky
Cap-exempt (no lottery)0
Sponsors this role80
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70

Thin sponsorship signal and lottery-bound. A low-probability bet with your clock running. Prioritize cap-exempt roles and proven entry-level sponsors first.

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Employer immigration record

from this employer's Department of Labor filings

Third-party placement is common here

78% of this employer's visa filings place the worker at a client company rather than at the employer itself. Your visa, salary band and layoff exposure would follow the employer of record, not the client.Most common: Fifth Third Bank

Files H-1B transfers

2 transfer filings in the last year, covering 2 workers. Median labor-condition decision: 7 days. An employer that already files transfers is one that can take over an existing H-1B.

Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.

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About the role

  • Senior Customer Tech Support Specialist Dahlgren Naval Surface Warfare Center, Dahlgren, VA Salary negotiable - Full Time with Benefits Flexible Start-Date – Contingent on contract award – On-Site Your work will involve providing customer support and technical assistance to Corporate Research, Development, Test and Evaluation (RDT&E) Network users and other
  • code 1042 designated customers. This is a great opportunity to impact DoN technical initiatives and support the warfighter. As the Senior Customer Tech Support Specialist, you will be responsible for: • Provide on-site desktop support as needed, provides general help desk support for User Assistance. • Provide phone support to user's to resolve issues

Requirements

  • 6 years of similar professional experience in DoD or Federal environments with help desk tools such as ServiceNow or BMC Remedy

Nice to have

  • This position is required to be designated as an IT Level 1 with a T5/T5R investigation with a CWF designation at the IAT III level or 411 Work Role Code with the proficiency level of Advanced.
  • This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Compensation

  • Senior Customer Tech Support Specialist Dahlgren Naval Surface Warfare Center, Dahlgren, VA Salary negotiable - Full Time with Benefits Flexible Start-Date – Contingent on contract award – On-Site Your work will involve providing customer s

Visa & Work Authorization

  • To qualify, you will need: • DOD Top Secret Security Clearance • CWF designation IAT Level III Certification • 6 years of similar professional experience in DoD or Federal environments with help desk tools such as Servic
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This listing is sourced directly from Strategic Data Systems's careers page and normalized into a canonical job model.