Cockroach Labs
Sr. Customer Success Manager- NYC or Toronto
Remote, United States · Senior
Sponsorship not specified$145k-$160kDetected 47 days ago
Distributed SystemsRESTAccessibilityProject ManagementSalesAccount ManagementCustomer SuccessResearchPublic Speaking
About the role
- Our Customer Success Managers are trusted advisors to enterprise customers, owning the relationship from onboarding through long-term value realization.
- Define and execute Customer Success Plans aligned to customer business objectives, usage, ROI, and time-to-value.
Responsibilities
- Partnering closely with Sales, they build credibility and influence by acting with urgency, advocating internally for the customer, and driving alignment across teams.
- In this role, you own the customer's path to value realization.
- Manage enablement and technical rollout initiatives, coordinating with Engineering, Product, Support, and Professional Services to remove blockers.
- Develop a deep understanding of customer business needs and translate them into technical and operational requirements for Cockroach Labs.
- Proactively identify, qualify, and partner with Sales on expansion opportunities to grow ARR.
- After three months, y ou'll independently own a portfolio of accounts, lead customer conversations, and drive execution against Customer Success Plans.
Requirements
- Our Customer Success Managers require strong program management skills and the ability to coordinate multiple workstreams simultaneously.
- You must be based in Toronto or NYC to be eligible for this role.
- 8 years of experience as a Customer Success Manager, Project Manager or Technical Account Manager with a proven success record
- 3+ years of experience managing high-value, strategic accounts
- Knowledge of databases, distributed systems, and modern enterprise software architecture
Compensation
- The annual anticipated base salary range for U.S. candidates for this role is listed in USD below.
Benefits
- Medical Insurance
- Vision Insurance
- Dental Insurance
- Life and Disability Insurance
- Flexible Time Off
- Paid Parental Leave
- Retirement Benefits
- Mental Wellbeing Benefits
- Serve as the primary point of coordination across the account team (Account Executive, Sales Engineer, Support, and Services) to ensure seamless customer coverage.
Company info
- You'll proactively identify risks and expansion opportunities, run Executive Business Reviews, and coordinate cross-functional teams to ensure customers are realizing measurable value from CockroachDB.
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This listing is sourced directly from Cockroach Labs's careers page and normalized into a canonical job model.