Lyric
Customer Success Business Partner (US)
US · Senior
Sponsorship not specifiedDetected 105 days ago
AlgorithmsMachine LearningProduct ManagementProduct StrategyStakeholder ManagementSupply ChainCustomer SuccessCommunicationCollaborationAdaptability
About the role
- This is a senior, customer-facing role for someone with deep supply chain expertise, strong technical fluency, and exceptional communication and program management skills.
- The ideal candidate is T-shaped, capable of engaging broadly across business and technical topics, and brings deep expertise in one of three areas: advanced modeling, operational planning, or AI and machine learning-driven prediction use cases.
Responsibilities
- Lead quarterly business reviews, success planning sessions, and ongoing governance meetings
- Maintain and grow relationships across customer personas, from planners to senior executives
- Drive adoption of Lyric's platform across users, teams, and business processes
- Partner with Sales to develop renewal strategies and uncover growth pathways
Requirements
- 10+ years of experience in Customer Success, Consulting, Supply Chain Operations, or Go-to-Market Strategy roles
- Deep knowledge of supply chain domains with the ability to engage in both technical and business-level discussions
- Proven ability to identify, quantify, and communicate customer impact
- This role requires agility, strong executive presence, and the ability to thrive in a fast-moving environment.
Skills
- Supply chains are more critical and complex than ever.
- Every day, large enterprises navigate trillions of possible decisions that could impact the bottom line.
- Powerful algorithms and AI can address these problems, yet most organizations struggle to leverage supply chain AI at scale.
- That is…until now.
Compensation
- The annual compensation range for this position is $180,000 and $230,000 in on-target earnings.
- Base cash will be determined based on years of experience with a 20% variable compensation that is earned based on individual & business performance.
Benefits
- Monitor and improve customer health metrics, engagement, and satisfaction
- You will also have the opportunity to receive equity in Lyric.
Company info
- Why We Built Lyric: Supply chains are more critical and complex than ever.
- The current SCM technologies are either rigid, limited-scope point solutions or custom solutions built in-house, which demand immense expertise and investment.
- Enter Lyric: Lyric is an enterprise AI platform built specifically for supply chains, offering the best of both worlds:
- Out-of-the-box AI solutions for optimizing networks, allocating inventory, scheduling routes, planning fulfillment capacity, promising orders, propagating demand, building predictions, analyzing scenarios, and more, plus
- A platform-first approach that empowers both business and technical users with end-to-end product composability, leveraging no-code tools, their own code, or even forking our code to build and refine supply chain decision intelligence
- With Lyric, enterprises no longer have to choose between flexibility and speed, they get both.
- The Mission: We're building a new era in supply chain with the team best equipped to lead it.
- With over 20 years at the intersection of supply chain and algorithms, we developed a deep conviction that global supply chains needed something like Lyric.
- Since our inception in December 2021, that conviction has been validated time and time again.
- Today, a growing number of Fortune 500 companies, including Smurfit WestRock, Estée Lauder, Coca-Cola, and more, are innovating on their own terms with Lyric.
- We can't wait to see what our customers, both current and future, are empowered to build with us next.
This listing is sourced directly from Lyric's careers page and normalized into a canonical job model.