First Interstate BancSystem

Collections Specialist

Casper, WY

Sponsorship not specifiedDetected 5 days ago

AccountingExcelCustomer SupportCommunicationProblem SolvingTime ManagementAdaptabilityMicrosoft Office

About the role

If you are a current FIB employee, please apply through the Career Worklet in the Employee Portal.
This position is located at our Casper, WY Downtown branch.
What's Important to You We know your career is just one aspect of a meaningful, complex, and demanding life.

Documents collection activity and maintains accurate records, notes, and comments within the collection system.
Performs skip tracing, as needed, to locate updated customer contact information.
Maintains delinquency ratios in accordance with established goals.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Performs other duties as assigned or required.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to communicate effectively in front of groups of customers or employees.
Strong interpersonal skills with a team-oriented mindset.

1-3 years experience in collections and/or customer service activities preferred
Dexterity of hands/fingers to operate computer keyboard and mouse
Occasionally (up to 10 lbs)
Subject to business need
Typical Work Hours
Regular and Predictable Attendance

Possesses computer skills, including proficiency in Microsoft Word, Excel, and Outlook.
Demonstrates initiative and sound judgment, with strong oral and written communication skills, including facilitation.
Ability to prioritize work and remain adaptable under pressure.
Possesses strong time management and organizational skills.
Ability to appropriately escalate issues requiring problem-solving and decision-making.
Ability to write routine reports and correspondence.
Ability to meet deadlines.
Ability to resolve simple to complex issues with minimal supervision.
Ability to interpret a variety of instructions provided in written, oral, diagram, or schedule form.

That's why we designed our compensation and benefits package to provide employees and their families with as much choice as possible.

The Collections Specialist is responsible for the daily collection of payments on assigned delinquent accounts by reviewing documentation and system information, contacting customers by telephone and/or written correspondence, and arranging repayment schedules to minimize loss to the bank.
This position may also perform additional duties, including processing changes in terms, negotiating settlements, providing training, and completing other tasks as assigned by management.
Negotiates payment arrangements with customers to bring accounts current.
Collaborates with customers on repayment programs.
Performs insurance claim processes (e.g., letters of guarantee, reamortization) and may assist customers with filing GAP claims.
Learn a little more about what we do for the communities we serve and why we want YOU to be a part of it.

This listing is sourced directly from First Interstate BancSystem's careers page and normalized into a canonical job model.