SailPoint
ServiceNow ITAM Architect
United States · Full-time
Sponsorship not specifiedDetected 30 days ago
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About the role
- This position will report directly to our Sr.
- The job is responsible for creating innovative solutions in a constantly-changing business environment, and ensuring solution delivery aligns to technical governance policies (in partnership with our ServiceNow architects).
Responsibilities
- Lead the outcome-focused delivery of ServiceNow ITAM capabilities
- Manage ServiceNow code quality control processes
- Lead workshops, tech solutioning, development, and unit testing for ITOM Discovery and/or Service Mapping and/or ITAM HAM Pro / ITAM SAM Pro
- Provides input and sign off on solution design for complex features
- Design, develop, and deploy ServiceNow ITAM features (HAM & SAM)
- Execute discovery runs to ensure like-for-like functionality and validate data collection
- Create and utilize reports and dashboards to demonstrate current and historical usage
- Load, manipulate and maintain enterprise asset data between ServiceNow and other systems
Requirements
- The ServiceNow ITAM Architect will have at least 5 years of experience implementing, configuring, and managing the ServiceNow platform and have strong domain expertise in ITAM, and ITOM.
- This candidate should have a mastery of ServiceNow ITAM processes, have technical leadership experience in executing an enterprise asset strategy and possess proven ServiceNow ITAM implementation skills.
- Candidates must have hands on ServiceNow development experience building outcome-focused solutions for large-scale enterprise(s), aligned to leading practices.
- Come make your mark in a high energy environment at one of the most consistently highest rated "best places to work" in Austin over the past 13 years!
Nice to have
- Strong understanding of ServiceNow platform data model
- Skilled at analyzing and mapping complex business processes to technical solutions, while identifying opportunities for business process re-engineering
- Experience with QA methodologies (usability testing, performance testing, automated testing, test scripts, test cases and test plans)
- Integration experience using REST APIs, IntegrationHub, and/or MID Server
- Familiarity with the continuous delivery model and agile development processes
- Experience using collaboration tools such as Microsoft Teams, Slack and Confluence
- A particular desire to continually study new technologies and functionality, as well as be involved in projects that push the capabilities of existing technologies
- Must have a high focus on user experience with a propensity for incorporating modern design trends into solution design
Compensation
- Holidays: 8 paid holidays annually
Benefits
- Flexible vacation policy
- Health Savings Account (HSA) with employer contribution
- Parental support: Paid parental leave
- Alternative methods of applying for employment are available to individuals unable to submit an application through this site because of a disability.
- Monitor health, usage, and overall compliance of ServiceNow and its integrated applications
Company info
- Performs access reviews, conducts compliance activities, and serves as delegate for administrative processes
- Collaborate with architects, product owners, and internal customers to understand requirements and deliver high-quality technical solutions on time.
- Use a systematic approach and a wide breadth of ServiceNow platform knowledge to troubleshoot, identify, and solve technical issues
- Utilize tools to regularly monitor and analyze system performance, perform regular maintenance, and proactively take corrective actions as necessary to ensure platform reliability
- Responsible for defining requirements, designing workflows, participating in all build/configuration, testing, and implementation activities, as well as analysis and troubleshooting to meet specifications of a project or service request
- Monitors and employs source code control techniques and configuration management to ensure configuration is consistent across development and production environments
- Ensure application meets SailPoint security standards and best practices
- Investigate and advise on new features released by ServiceNow and what impact they could have on current processes
- Use scripting tools and ServiceNow functionality to create scripts that automate repetitive tasks
- Tailor user interfaces to improve the overall user experience of ServiceNow, leveraging UI builder and custom HTML/CSS/Javascript when necessary
- At least 5 years hands on experience with ServiceNow development and administration with a focus on the ITAM domain
- Proven experience in implementing CMDB/CSDM, ServiceNow Discovery, HAM and SAM
- Current implementation specialist certifications for ServiceNow Discovery, HAM, and/or SAM, along with a System Administrator certification
- Strong ITIL methodology competency
- 401(k) Savings and Investment Plan with company matching
Equal opportunity
- equal opportunity employer and we welcome all qualified candidates to apply to join our team.
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This listing is sourced directly from SailPoint's careers page and normalized into a canonical job model.