Talkdesk

Principal Product Manager - AI

Seattle · Principal

Sponsorship not specified$115k-$273kDetected 35 days ago

HelmLLMsAgentic AIProduct ManagementProduct StrategyAgileResearchLeadershipCommunication

About the role

The Principal Product Manager is responsible for leading the development and management of complex products from ideation to launch.
The Principal Product Manager is a senior leader who provides guidance and direction to other product managers and technical staff.
Conduct market research and gather customer feedback to identify customer needs and pain points, and use this information to inform product decisions

Responsibilities

Lead the development and management of complex products, from ideation to launch, ensuring they are completed on time, within budget, and meet quality standards
Work closely with cross-functional teams, including engineering, design, sales, and marketing, to ensure that all aspects of the product are aligned
Develop and maintain product roadmaps and feature backlogs, and track progress against milestones
Use data and metrics to measure the effectiveness of products and features, and make data-driven decisions to optimize product performance
Manage the product lifecycle, from launch to end-of-life, ensuring that products are updated and maintained as needed
Provide leadership and guidance to other product managers and technical staff, ensuring they have the resources and support needed to complete their work
Manage relationships with suppliers, vendors, and contractors to ensure that products are developed and delivered on time and within budget
You will collaborate with designers, engineers, GTM teams, and the executive leadership to build cutting-edge AI capabilities that accelerate growth and lead to market leadership.
Our global team of courageous innovators is customer-obsessed, building AI-first solutions that put empathy, trust, and transparency at the center of every interaction.
We foster an inclusive culture where diverse perspectives drive our success and every voice belongs.

Requirements

Bachelor's degree in Business, Marketing, Engineering, or a related field
At least 5 years of experience in product management, with a proven track record of successfully launching and managing complex products
Strong analytical skills, with the ability to use data and metrics to make informed product decisions
Experience working in an agile development environment, with a strong understanding of agile methodologies
Proven experience managing a portfolio of AI driven products, with a strong ability to prioritize features, models, and experiments across multiple products simultaneously.
Strong understanding of industry regulations and standards with exposure to and knowledge of AI technologies
Strong leadership and product management skills, with the ability to manage and motivate a team of product managers and technical staff
Experience in developing product strategy and roadmaps, with a deep understanding of customer needs, market trends, and competitive landscape
Excellent communication skills, with the ability to effectively communicate product strategy and vision to cross-functional teams and senior leadership
Understand and be able to explain with detail the concepts of AI, generative AI, Agentic AI and underlining technologies (LLMs, prompts, vectors, among others).
Pay Range (Base Pay): $115,000 - $273,000
Other Types of Pay: Based on level and role the employee may be eligible for long term incentives in the form of equity and short term incentives of either bonus or commission.
Health Insurance: Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP).
Retirement Benefits: 401(k) plan

Skills

The application window is expected to close at least 7 days from the posting date.
The application was posted on 5/1/2026.
Benefits and perks listed above may vary based on the nature of your employment with Talkdesk.

Compensation

$115,000 - $273,000
Other Types of Pay: Based on level and role the employee may be eligible for long term incentives in the form of equity and short term incentives of either bonus or commission.

Benefits

and perks listed above may vary based on the nature of your employment with Talkdesk.
Paid Time Off: Talkdesk offers an uncapped paid time off program for exempt employees and an accrual-based program for non-exempt employees; both are subject to manager approval and consistent with business needs.
Paid Sick Leave: Exempt employees have uncapped paid time off and non-exempt sick leave follows accrual standards; both are subject to manager approval and consistent with business needs.

Company info

Develop and maintain strong relationships with customers and other key stakeholders, in order to identify critical use cases that can be solved by AI solutions and gather feedback to improve product capabilities and inform future launches
Ensure that all product work is completed in compliance with industry regulations and standards.
We are seeking an innovative, customer-focused leader to drive the AI Platform product area at Talkdesk.
Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world's most admired brands interact with their customers through AI.

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This listing is sourced directly from Talkdesk's careers page and normalized into a canonical job model.