uvimco
Technology Support Specialist
Charlottesville, Virginia, United States · Full-time
No sponsorship$70k-$85kDetected 14 days ago
CybersecurityAccount ManagementCustomer SupportVPNResearchCommunication
About the role
- The University of Virginia Investment Management Company (UVIMCO) provides investment management services to the University of Virginia and associated organizations.
- UVIMCO currently employs approximately forty-five full-time staff who are primarily located in Charlottesville, VA.
- We value integrity, service, excellence and passion.
Responsibilities
- Manage support requests: Track, prioritize, document, and escalate issues using a ticketing system to ensure efficient problem resolution and clear communication.
- Equipment provisioning & maintenance: Configure, deploy, and maintain laptops, mobile devices, peripherals, and conferencing equipment, ensuring all devices are secure, up-to-date, and fully operational.
- User onboarding and offboarding: Manage IT-related onboarding and offboarding processes, including account provisioning, system access, hardware setup, and orientation for new hires.
- Maintain IT inventory: Track, document, and manage hardware and software assets, including ordering equipment and coordinating repairs or replacements as needed.
- Collaborate with technology team: Partner with developers, engineers, and external providers to escalate complex issues and contribute to technology projects aimed at enhancing infrastructure and systems.
- Support cybersecurity measures: Assist in maintaining cybersecurity standards by ensuring appropriate software patches, updates, antivirus solutions, and security practices are consistently applied.
- Experience in IT helpdesk support or similar technical support role.
- Effective organizational abilities, with strong attention to detail and the ability to manage multiple tasks simultaneously.
- We manage approximately $16 billion for the University of Virginia and are proud of the positive impact that our work has on generations of UVA students, faculty, staff, and patients.
- The Technology Support Specialist is a critical member of UVIMCO's technology team, responsible for providing timely, effective technical support to UVIMCO staff across all levels of the organization.
Requirements
- Provide basic technology training to staff, creating user-friendly documentation and guides to promote self-service resolution and increase overall technical proficiency.
- End-user training: Provide basic technology training to staff, creating user-friendly documentation and guides to promote self-service resolution and increase overall technical proficiency.
- The ideal candidate will possess:
Nice to have
- Associate degree or higher in Information Technology, Computer Science, or related field preferred
- relevant certifications such as CompTIA A+, Network+, or Microsoft certifications are a plus.
- Strong knowledge of computer hardware, operating systems (Windows, macOS), mobile devices, and common software applications.
- Familiarity with basic networking concepts and troubleshooting.
- Experience supporting and troubleshooting Wi-Fi networks (including access points, SSIDs, and wireless authentication) is a plus.
- Excellent interpersonal, communication, and customer service skills.
- Basic understanding of cybersecurity principles and best practices.
- Systems administration experience with the Microsoft 365 ecosystem - including Microsoft Intune (device management), Entra ID (identity and access), App registrations, and Microsoft Graph API - is strongly preferred.
Skills
- Skills and Qualifications
Compensation
- This salary range listed reflects the expected base salary for this position at the time of posting.
- Individual compensation will be based on factors such as relevant experience, education, skills, qualifications, and other job-related considerations.
- $70,000 - $85,000.
- UVIMCO offers a competitive salary and a business casual work setting.
Benefits
- Support UVA's mission: Our investment returns directly support scholarships, programs, research, and other initiatives to benefit current and future students, faculty, patients, and staff of the University.
- Staff are united by a passion for our mission, a love of learning, and a commitment to preserving UVIMCO's record of excellence.
- Generous employment benefits: UVIMCO offers a competitive salary and a business casual work setting.
Company info
- UVIMCO fosters a collegial, flat, and collaborative work environment.
- We are located on the Downtown Mall in Charlottesville, VA.
Visa & Work Authorization
- Please note that this position is based in-office and that UVIMCO is unable to sponsor employment-related visas for this position
This listing is sourced directly from uvimco's careers page and normalized into a canonical job model.