Instructure
L1 Technical Support Engineer
Salt Lake City, UT, United States · Staff+
Stay score
odds of building a lasting career here
Sponsors, but it's cap-subject — you still face the weighted lottery (~61% per draw at Level IV). Good if you win; have a cap-exempt backup on your list.
Lottery odds assume a STEM candidate.
Personalize to your clock →H-1B wage level
the lottery is wage-weighted — each level is one more entry
$7,058 more — $107,058 — moves this role to Level II and 2 lottery entries. That figure is inside the range the employer already advertised.
Based on the DOL prevailing wage for this occupation and worksite, a base salary of $107,058 would place this position at wage Level II. That figure is within the posted range, and I'd like to target it. This role classifies under "Database Administrators" for prevailing-wage purposes.
DOL prevailing wage, 2026-27 wage year · Database Administrators (15-1242) · Salt Lake City-Murray, UT. Wage level is derived by USCIS from the offered wage, occupation and worksite; the occupation shown is inferred from the job title.
Employer immigration record
from this employer's Department of Labor filings
Files H-1B transfers
Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.
Community outcomes
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About the role
- We make better, more usable tools for teaching and learning (you know, stuff people will actually use).
- A better connected and more open edtech ecosystem.
- And more effective ways for everyone everywhere to access education, make discoveries, share knowledge, be inspired, and do big things.
Responsibilities
- Validate and clarify the issue reported
- Escalate tickets not resolvable at the L1 level to the L2 Support team
- When assigned, create documentation of Support processes
- Perform other duties as assigned by supervisor
Requirements
- Ability to excel in a fast-paced, agile environment where critical thinking and strong problem solving skills are required for success
Compensation
- $100k-$401k
Benefits
- Competitive salary, stock options, and 401k
- 100% paid medical, dental, disability, and life insurance
- HSA program, vision, voluntary life, and AD&D
- Time off with pay, 9 paid holidays, and flexible work schedules
- Fitness club memberships
Company info
- We know that the more diverse we are, the more diverse our ideas will be and when we openly welcome those ideas, our environment is better and our business is stronger.
- At Instructure we participate in E-Verify and yes, in case you didn't catch it from the above, we are an Equal Opportunity Employer.
This listing is sourced directly from Instructure's careers page and normalized into a canonical job model.