Instructure
L1 Technical Support Engineer
Salt Lake City, UT, United States · Staff+
Sponsorship not specified$100k-$401kDetected 2828 days ago
ExcelCustomer SupportCommunicationProblem SolvingCritical Thinking
About the role
- We make better, more usable tools for teaching and learning (you know, stuff people will actually use).
- A better connected and more open edtech ecosystem.
- And more effective ways for everyone everywhere to access education, make discoveries, share knowledge, be inspired, and do big things.
Responsibilities
- Validate and clarify the issue reported
- Escalate tickets not resolvable at the L1 level to the L2 Support team
- When assigned, create documentation of Support processes
- Perform other duties as assigned by supervisor
Requirements
- Candidates must have full availability to start.
- Ability to excel in a fast-paced, agile environment where critical thinking and strong problem solving skills are required for success
Compensation
- $100k-$401k
Benefits
- Competitive salary, stock options, and 401k
- 100% paid medical, dental, disability, and life insurance
- HSA program, vision, voluntary life, and AD&D
- Time off with pay, 9 paid holidays, and flexible work schedules
- Fitness club memberships
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