One Medical

One Medical

Medical Assistant Team Lead

Hoboken, NJ · Full-time

Sponsorship not specified$28k-$31kDetected 2 days ago
ComplianceProcess ImprovementInventory ManagementCustomer SupportClinical TrialsClinical ResearchPatient CareResearchLeadershipCommunicationMentoring

About the role

  • You will be responsible for championing best practices with our patients and team members to ensure the practice runs smoothly with a focus on operational excellence, active daily management, scheduling, inventory management, and facilities management.
  • The Practice Coordinator is the subject matter expert on workflows and processes and serves as the practice team's main point of contact for daily clinical operational oversight.
  • You are skilled in nuanced patient communication with an emphasis on consistent high quality patient-centered experiences, and foster open communication with team members.

Responsibilities

  • You will motivate, support, and under direction of your Operations Manager, provide direction, and coach your teammates to ensure consistent high performance of the practice and support your team through change and growth.
  • Provide team support and leadership through training, coaching, and mentoring of team members and team recognition
  • Drive performance improvement though active daily management, including office huddle facilitation and monitoring performance metrics
  • Monitor and own Net Promoter Score (NPS) responses and respond to service recovery cases, escalating to the Operations Manager as needed
  • Perform inventory management including ordering and receiving supplies, expiration tracking, waste minimization, and completing counts

Requirements

  • Proven ability to foster strong, collaborative team-dynamics that ensure a supportive and engaged team culture
  • Experience working on collaborative, diverse and feedback-driven multi-disciplinary teams

Nice to have

  • Proven track record of leading successful change management and process improvement efforts preferred

Compensation

  • Total compensation packages may be based on factors unique to particular candidates, such as skill sets, depth of experience, and work location.
  • The total compensation package for this position may also include benefits.

Benefits

  • Support the financial health of the practice through office budget review and managing copay and revenue cycle
  • In partnership with with Clinical Leadership and the Operations Manager, support quality health outcomes, patient safety, regulatory compliance, and implement improvement initiatives to manage population health
  • Free One Medical memberships for yourself, your friends and family
  • You are currently looking for your next opportunity to support and lead a team at an organization that is transforming healthcare.
  • As a Practice Coordinator at One Medical, you will be the onsite lead and support your practice team members in delivering the highest quality and best experience to our patients.

Company info

  • One Medical is a primary care solution challenging the industry status quo by making quality care more affordable, accessible and enjoyable. But this isn't your average doctor's office. We're on a mission to transform healthcare, which means improving the experience for everyone involved - from patients and providers to employers and health networks. Our seamless in-office and 24/7 virtual care services, on-site labs, and programs for preventive care, chronic care management, common illnesses and mental health concerns have been delighting people for the past fifteen years.
  • In February 2023 we marked a milestone when One Medical joined Amazon. Together, we look to deliver exceptional health care to more consumers, employers, care team members, and health networks to achieve better health outcomes. As we continue to grow and seek to impact more lives, we're building a diverse, driven and empathetic team, while working hard to cultivate an environment where everyone can thrive.
  • The Opportunity
  • As we continue to expand and transform the primary care experience, we're looking for a Team Lead (Internally known as Practice Coordinator) to join us on our journey to make it drastically easier for customers to find, choose, afford, and engage with the services, products, and professionals they need to get and stay healthy! As a Practice Coordinator at One Medical, you will be the onsite lead and support your practice team members in delivering the highest quality and best experience to our patients. You will be responsible for championing best practices with our patients and team members to ensure the practice runs smoothly with a focus on operational excellence, active daily management, scheduling, inventory management, and facilities management. The Practice Coordinator is the subject matter expert on workflows and processes and serves as the practice team's main point of contact for daily clinical operational oversight. You will motivate, support, and under direction of your Operations Manager, provide direction, and coach your teammates to ensure consistent high performance of the practice and support your team through change and growth.
  • You are proficient in the art of customer-service, support roles, administrative work, and motivating a team or peers, especially through times of change.
  • One Medical is a primary care solution challenging the industry status quo by making quality care more affordable, accessible and enjoyable.
  • But this isn't your average doctor's office.
  • We're on a mission to transform healthcare, which means improving the experience for everyone involved - from patients and providers to employers and health networks.
  • Our seamless in-office and 24/7 virtual care services, on-site labs, and programs for preventive care, chronic care management, common illnesses and mental health concerns have been delighting people for the past fifteen years.
  • In February 2023 we marked a milestone when One Medical joined Amazon.
  • Together, we look to deliver exceptional health care to more consumers, employers, care team members, and health networks to achieve better health outcomes.
  • As we continue to grow and seek to impact more lives, we're building a diverse, driven and empathetic team, while working hard to cultivate an environment where everyone can thrive.
  • As we continue to expand and transform the primary care experience, we're looking for a Team Lead (Internally known as Practice Coordinator) to join us on our journey to make it drastically easier for customers to find, choose, afford, and engage with the services, products, and professionals they need to get and stay healthy!
  • If this sounds like you, we would love to connect.

Visa & Work Authorization

  • One Medical participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Please refer to the E-Verification Poster and Right to Work Poster for additi
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This listing is sourced directly from One Medical's careers page and normalized into a canonical job model.