Upgrade Inc.
Director, Travel Agency Partnerships
United States (Remote) · Director
Sponsorship not specifiedDetected 13 days ago
Project ManagementBusiness DevelopmentRecruitingCustomer SupportLeadershipCommunicationCollaborationProblem SolvingMentoringOrganizational Skills
About the role
- The Director of Travel Agency Partnerships is a pivotal leadership role responsible for driving the full lifecycle of the Flex Pay Agent Program - from strategic vision to day-to-day execution.
- The ideal candidate is passionate about the Travel Agent community and brings deep expertise in the Travel Advisor and Call Center ecosystem, including backend operations and technology platforms.
- Define and continuously improve internal processes supporting account registration, maintenance, and performance reporting
Responsibilities
- Own and execute the Agent Program strategy, engaging Travel Advisors and Agencies through targeted marketing, incentive programs, and awareness campaigns
- Define and track key performance metrics across all Agent Program initiatives - including marketing campaigns, webinars, conferences, incentives, and trainings - and leverage data to continuously optimize program effectiveness
- Build and deepen relationships with top Agency Partners by expanding current program value, identifying growth opportunities, and pitching new Flex Pay solutions
- Own and actively manage business development pipeline for new Agency Partners and expansion opportunities within the existing portfolio
- Develop growth strategy with Agency Partners via multi-channel approach and tapping into partners' technology offerings
- Develop, maintain, and iterate on agent training materials and programs to improve engagement, product knowledge, and program adoption
- Partner with internal Product team to streamline Agent Product Solutions with a focus on user experience and operational efficiency
- Collaborate with Marketing, Compliance, and Legal teams on campaign development, ensuring all deliverables meet partner specifications and timelines
Requirements
- 10+ years of Travel Agency experience with a focus on strategy, technology, training, and business development
- Deep knowledge of Travel Agencies' booking systems, their UX and capabilities
- Demonstrated experience managing direct reports, team development, and budget oversight
Nice to have
- Bilingual in English and French or English and Spanish (oral and written)
- Opportunities for professional growth and development
- Upgrade does not accept unsolicited resumes from staffing agencies, search firms, or any third parties.
- Any resume submitted to any employee of Upgrade without a prior written agreement in place will be considered the property of Upgrade, and Upgrade will not be obligated to pay any referral or placement fee.
- Agencies must obtain advance written approval from Upgrade's Talent Acquisition department to submit resumes and only in conjunction with a valid, fully executed agreement.
- English is required for all positions, as it involves interacting with staff at Upgrade's offices worldwide.
- Nice to have: Bilingual in English and French or English and Spanish (oral and written)
Compensation
- Competitive salary and stock option plan
Benefits
- Competitive salary and stock option plan
- Medical, dental and vision insurance with employer paid options
- Paid parental leave
- Health & wellness initiatives
- We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Equal opportunity
- We are an equal opportunity employer and value diversity at our company.
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This listing is sourced directly from Upgrade Inc.'s careers page and normalized into a canonical job model.