VALD

Technical Support Representative

Charlotte, NC

Sponsorship not specifiedDetected 34 days ago

Customer SupportCommunicationProblem SolvingAdaptability

About the role

We have plenty of growing left to do, so we are looking for a Technical Support Representative to join our team in a hybrid role (potential for fully remote).

A willingness to work closely with engineering staff to identify and improve existing support processes.
Experience in a similar role technical / client support role.
You will provide world class support to our expanding client base, working closely with our product and success teams to provide world class support.
As a Technical Support Representative, you need to be a product expert of the entire VALD suite - knowing our systems inside and out.
Full training will be provided to ensure you develop a deep understanding of our products.
You'll then leverage your communication and client support expertise to provide top-quality, timely support to our clients.
Provide top quality, timely support to our global customers across a range of products.

A high degree of customer empathy.
You're a people-person - you have outstanding communication skills, both written and oral.
You have a strong problem-solving skills to troubleshoot issues efficiently and independently.
You have full working rights in the USA, and no restrictions to travel to the VALD HQ in Australia for your onboarding.

VALD is the world leader in technology for the allied health industry, providing innovative human-measurement technology to over 10,000 clients in over 150 countries.
The perks of working with us are pretty great!
The opportunity to work in a company that is redefining allied healthcare.

About the role We have plenty of growing left to do, so we are looking for a Technical Support Representative to join our team in a hybrid role (potential for fully remote).

This listing is sourced directly from VALD's careers page and normalized into a canonical job model.