Deliverect
Technical Success Manager - Strategic Accounts
Toronto · Full-time
No sponsorship$90k-$110kDetected 1 day ago
JavaScriptPythonSQLStakeholder ManagementAccount ManagementCustomer SupportLeadershipCommunication
> stay_score
odds of building a lasting career here
35Risky
Cap-exempt (no lottery)0
Sponsors this role35
Entry-level history0
PERM / green-card track0
Lottery odds (Level II)66
Fits your clock70
Thin sponsorship signal and lottery-bound (~30% per draw). A low-probability bet with your clock running. Prioritize cap-exempt roles and proven entry-level sponsors first.
Lottery odds assume a STEM candidate.
Personalize to your clock →> community_outcomes
No reports yet — be the first to help the next applicant.
About the role
- Department Focus: Strategic Accounts The Global Success Architects at Deliverect are a team of highly skilled professionals passionately dedicated to propelling global businesses to success in the digital age.
- Your Impact As a Technical Success Manager, you'll be the technical backbone for Deliverect's largest global brands, owning the health of their integrations end-to-end and ensuring the SLAs they depend on are consistently met.
- What You'll Gain by Joining Us: Invest in Your Growth- We provide a dedicated learning budget to help you expand your skills and knowledge in this dynamic environment.
Responsibilities
- Partner with Sales and Strategic Account teams during QBRs and strategic touchpoints to translate technical performance into actionable business outcomes.
- Identify expansion opportunities-such as additional modules, integrations, or use cases-during technical engagements to support department Net New MRR targets.
- Track and drive SLA performance across your portfolio, using data to flag risk early and hold internal teams accountable to resolution timelines.
- Lead proactive issue management with Support teams, conducting root-cause analysis on ticket patterns to determine when to resolve internally or escalate to Engineering or Product.
- Drive Innovation- Immerse yourself in a culture where innovation isn't just a buzzword - our weekly releases and new features ensure you're always working on cutting-edge solutions.
- We empower both the food and retail industries to expand their revenue and simplify their operations, creating seamless experiences for businesses to sell anywhere and deliver everywhere.
- By crafting and executing tailored solutions, we enhance digital ordering experiences, drive revenue growth, and improve operational efficiencies on a multi-regional scale.
- With a customer-first approach, we collaborate closely to understand unique needs and align our solutions with their objectives, working hand-in-hand with both internal and external teams for seamless integration.
- As trusted partners, we guide our customers through the evolving digital landscape, helping them achieve their business goals and architecting global success stories.
- Collaborate with a Global Team- Be part of a diverse, international team that values transparency, visibility, and a multitude of perspectives.
Requirements
- 2-4 years of experience in technical account management, solutions engineering, or technical support within an enterprise SaaS environment (or equivalent work experience).
- Proficiency with SQL for independent data querying, tracking SLA compliance, and identifying system trends.
- Fluency in English is required, with strong written and verbal communication skills being essential.
- Please be advised that an Artificial Intelligence tool is utilized to assist in the initial screening and assessment of applications based on required skills and qualifications.
Compensation
- The expected annual salary for this role in Toronto is between CAD 80,000 - and CAD 100,000
- The expected annual salary for this role in Chicago is between $90,000 - $110,000
- The expected annual salary for this role in New York is between $95,000 - $120,00
Benefits
- Act as the primary technical and relationship point of contact for a portfolio of Deliverect's largest global accounts, leveraging deep integration knowledge to proactively maintain account health.
- Query and analyze technical health data using SQL and lightweight scripting, delivering clear business insights to internal leadership and key client stakeholders.
- Enjoy Regionally Tailored Rewards- Our compensation and benefits packages are thoughtfully designed to reflect the unique needs of each market, ensuring you're supported with what matters most-right where you are.
- If you require any accommodations or support during the recruitment process due to a disability, please do not hesitate to contact us at talent@deliverect.com.
- This is a full-time, hybrid role with a flexible work schedule, offering 3 days in our Toronto office once a month.
Company info
- Join us in this exciting journey, where your contributions will directly impact how businesses connect with their customers in a rapidly evolving global market.
- We're looking for agile, ambitious, and resourceful team members who are excited to tackle complex challenges, take calculated risks and contribute to innovative solutions that shape the future of commerce.
- Be Part of a Unicorn- Join a rapidly scaling SaaS unicorn at the forefront of the order management industry, where your contributions have significant impact.
- Join Our Innovative Journey: At Deliverect, we're not just building a platform
- Join Our Innovative Journey: At Deliverect, we're not just building a platform; we're redefining how restaurants and retailers connect with their customers globally.
- Applicants must possess the legal right to work in the country where the role is based, as we are currently unable to provide financial assistance for relocation or travel.
- We strive for an efficient and objective hiring process.
- we're redefining how restaurants and retailers connect with their customers globally.
Apply directly at Deliverect →Create a free account for alerts like thisView Deliverect immigration profile
This listing is sourced directly from Deliverect's careers page and normalized into a canonical job model.