European Wax Center

Center Manager - Memphis Region

Memphis, Tennessee, United States

Sponsorship not specifiedDetected 217 days ago

LeadershipCommunicationMentoringAdaptability

About the role

Ensures all guest transactions are handled efficiently, professionally, and with warmth.
Communicates daily, weekly, and monthly goals clearly to the team.
Talent Management & Coaching Recruits, interviews, hires, and retains top talent using company talent filters.

The Center Manager is responsible for leading all aspects of an EWC center to deliver an exceptional guest experience while achieving financial and operational goals.
This role leads, coaches, and mentors a high-performing team of Guest Service Associates and Wax Specialists, ensuring brand standards, operational excellence, and a positive, results-driven culture.
A successful Center Manager leads from the front, present on the floor, engaged with guests and associates, and accountable for performance, culture, and results.
Models and coaches consistent guest service behaviors that build trust, loyalty, and long-term relationships.
Creates guest intimacy through every interaction, encouraging referrals and repeat visits.
Coaches associates to become experts in packages, services, and retail products to build guest confidence and drive results.
Sales & KPI Performance Owns center performance and consistently meets or exceeds sales, service, and retail goals.
Our specialists are licensed and trained to deliver an exceptional wax experience.
Maintains an active talent pipeline and fills all open positions within 30 days.
Maintains an open, respectful environment where associates feel heard and supported.

Ability to stand and work on the floor for extended periods.
Ability to climb, reach, bend, and lift up to 30 lbs frequently and up to 50 lbs occasionally.
Ability to operate a POS system.
Ability to communicate effectively in written and verbal form

Creates a culture of learning by executing training programs and reinforcing sales, service, and product knowledge.

European Wax Center is a nation-wide company that provides professional waxing services to anyone looking to flaunt smooth skin.
Our facilities are modern, clean, and sanitary and include private suites.
For more information about European Wax Center, or for information about a career with us, visit waxcenter.com.
We can also be found on Facebook, Instagram, and TikTok.
EWC Staffing LLC is proud to be an Equal Employment Opportunity and affirmative action employer.
We celebrate diversity and do not discriminate based on race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.
We also highly value authenticity.

This listing is sourced directly from European Wax Center's careers page and normalized into a canonical job model.