Usaa Federal Savings Bank

Injury Examiner

Phoenix Campus (Main), USA

No sponsorship$85k-$163kDetected 28 days ago

NegotiationCommunicationProblem Solving

About the role

Responsible for delivering a concierge level of best-in-class member service through setting appropriate expectations, proactive communications, advice, and empathy.
This role is remote eligible in the continental U.S. with occasional business travel.
However, individuals residing within a 60-mile radius of a USAA office will be expected to work on-site three days per week.

within appropriate authority guidelines with clear documentation to support accurate outcomes.
Prioritizes and manages assigned claims workload to keep members and other involved parties informed and provides timely claims status updates.
Collaborates and supports team members to resolve issues and identifies appropriate matters for escalation.
Partners and/or directs vendors and internal business partners to facilitate timely claims resolution.
Delivers a best-in-class member service experience by setting appropriate expectations and providing proactive communication.
Investigates loss details, determines legal liability, evaluates, negotiates, and adjudicates claims appropriately and timely; within appropriate authority guidelines with clear documentation to support accurate outcomes.
US military experience through military service or a military spouse/domestic partner

4 years auto claims and injury adjusting experience.
Proven investigatory, prioritizing, multi-tasking, and problem-solving skills.
Ability to exercise sound financial judgment and discretion in handling insurance claims.
College Degree (Bachelor's or higher)

USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive.
You are paid within the salary range based on your experience and market data of the position.
The actual salary for this role may vary by location.
Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
USAA does not provide visa sponsorship for this role.

Additionally, our career path planning and continuing education assists employees with their professional goals.
For more details on our outstanding benefits, visit our benefits page on USAAjobs.com
Identifies, confirms, and makes coverage decisions on complex claims.
Advanced knowledge of human anatomy and medical terminology associated with bodily injury claims.
Advanced knowledge of coverage evaluation, loss assessment, and loss reserving.
2 or more years of high-value catastrophic injury experience (e.g. traumatic brain injury, disfigurement, fatality) to include UM/UIM coverage

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice.
We seek to be the #1 choice for the military community and their families.

Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
USAA is an Equal Opportunity Employer.

This listing is sourced directly from Usaa Federal Savings Bank's careers page and normalized into a canonical job model.