Hewlett Packard Enterprise

Hewlett Packard Enterprise

Senior Customer Sustaining Manager

Sunnyvale, California, United States of America · Senior

Sponsorship not specified$159k-$321kDetected 6 days ago
Cloud PlatformsAgileJiraConfluenceManual TestingCommunicationCollaborationProblem Solving

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odds of building a lasting career here

64Sponsors, lottery-bound
Cap-exempt (no lottery)0
Sponsors this role100
Entry-level history0
PERM / green-card track0
Lottery odds (Level IV)94
Fits your clock70

Sponsors, but it's cap-subject — you still face the weighted lottery (~61% per draw at Level IV). Good if you win; have a cap-exempt backup on your list.

Lottery odds assume a STEM candidate.

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Employer immigration record

from this employer's Department of Labor filings

Green-card filing pattern in this occupation

Context, not a finding about this posting: of this employer's 167 green-card filings in this occupation, 100% were for a worker who already held the job.

Green-card follow-through: 84%

Of 105 labor certifications old enough to have been used, 17 expired without the employer filing the next step. Median time from filing to decision: 483 days.100% of their filings were for a worker who already held the job.Only certifications past the 180-day window are counted — recent ones cannot have expired yet.

Reported a layoff in this occupation

In a green-card filing decided 2026-06-09, this employer stated it had laid off workers in Computer Systems Analysts (TX) during the preceding six months. 3 such filings on record.Describes the period before that filing, not necessarily today. Unlike WARN notices this is occupation-specific and federal.

DOL often reclassifies their job titles

The Department of Labor assigned a different occupation than this employer requested on 88% of its 137 wage determinations — against a 18% norm. The occupation sets the prevailing wage floor.Reclassification is routine and can reflect genuinely hybrid roles; it is not by itself evidence of underpayment.

Files H-1B transfers

38 transfer filings in the last year, covering 38 workers. Median labor-condition decision: 7 days. An employer that already files transfers is one that can take over an existing H-1B.

Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.

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About the role

  • Senior Customer Sustaining Manager (Networking / Data Center)
  • Coordinate software development, feature validation, testing, product qualification, release readiness, and production deployments.
  • Communicate program status, risks, technical challenges, and key decisions to stakeholders and executive leadership.

Responsibilities

  • Lead end-to-end technical program execution, including scope, milestones, dependencies, deliverables, risks, and stakeholder reporting.
  • Support network and data center transformation initiatives involving EVPN/VXLAN fabrics, routing, cloud networking, and infrastructure modernization.
  • Manage technical escalations, root cause analysis (RCA), corrective actions, and resolution of customer-impacting issues.
  • Partner with Engineering, QA, Product Management, and Operations to align customer requirements with engineering priorities and product roadmaps.
  • Drive technical reviews, architecture discussions, PoCs, change management, and continuous improvements in product quality and operational efficiency.
  • Deliver complex technical programs on schedule and aligned with engineering and business objectives.
  • Any reliance on fraudulent communication is at the individual's own risk, and HPE disclaims legal liability for any resulting damages.

Requirements

  • Bachelor's or Master's degree in Computer Science, Engineering, Information Technology, or a related technical field.
  • Experience with software development lifecycles, system integration testing, regression testing, software qualification, and release management.
  • Ability to influence cross-functional teams without direct reporting authority.

Nice to have

  • Background in network product development, software engineering, or quality engineering.
  • Familiarity with Agile methodologies, Jira, Confluence, and program tracking tools.
  • Bachelor's or Master's degree in Computer Science, Engineering, IT, or a related technical field
  • relevant networking, cloud, or program management certifications are a plus.
  • Key Success Measures
  • Improve product quality, release readiness, and deployment reliability.
  • Resolve critical technical escalations effectively.
  • Strengthen collaboration across Engineering, Product Management, and Customer Operations.

Skills

  • Strong understanding of networking, cloud infrastructure, data center fabrics, EVPN/VXLAN, and routing technologies.
  • Strong risk management, problem-solving, organizational, and executive communication skills.
  • Experience leading large-scale cloud or data center transformation programs.

Compensation

  • USD 158,500 - 321,000 in California
  • The listed salary range reflects base salary.

Benefits

  • Information about employee benefits offered in the US can be found at https://myhperewards.com/main/new-hire-enrollment.html

Company info

  • Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work.
  • We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today's complex world.
  • Our culture thrives on finding new and better ways to accelerate what's next.
  • We know varied backgrounds are valued and succeed here.
  • We have the flexibility to manage our work and personal needs.
  • We make bold moves, together, and are a force for good.
  • If you are looking to stretch and grow your career our culture will embrace you.
  • Open up opportunities with HPE.
  • The role bridges Engineering, Product Management, QA, Operations, and strategic customers to drive execution, product quality, and successful deployments.

Equal opportunity

  • Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.
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This listing is sourced directly from Hewlett Packard Enterprise's careers page and normalized into a canonical job model.