Sait

Customer Service Representative, Welcome Centre

Calgary, AB

Sponsorship not specified$51k-$55kDetected 7 days ago

Customer SupportCommunicationCollaborationMentoringAdaptability

About the role

Job classification: A5019 - Customer Service Representative # of positions: 2 Salary range: $51,209.60 - $55,057.60.
Placement within the range is typically based upon a review of skills, experience, and internal equity.
Success in this role requires strong communication skills, sound judgment, adaptability, and a commitment to exceptional service and student success.

Join a creative team that leads the institutional marketing and recruitment plan to deliver cohesive and impactful experiences across every touchpoint - from digital channels to in-person events.
Deliver welcoming, professional, and student-centered service across phone, online and in-person service channels, providing information, triaging inquiries, and connecting individuals with the appropriate resources.
Support prospective and current students throughout their journey by providing accurate guidance, resolving concerns, and escalating complex issues as needed.
Support maintaining accurate records, reporting and operational data collection.
Collaborate with colleagues across SAIT to deliver seamless service, support student success, and ensure effective referrals.
As a key member of the Welcome Centre team, this role delivers welcoming, knowledgeable, and student-centered service across multiple channels.
The CSR provides information, triages inquiries, connects guests to the right resources, and supports recruitment, engagement, and special events.
Develop and maintain strong knowledge of SAIT programs, services, processes, policies, and Protection of Privacy Act (POPA) requirements to ensure accurate and compliant information sharing.

We sincerely thank all applicants for their interest in this opportunity.
We understand how important communication is, and we are committed to following up with every candidate.
Please know that each application is thoughtfully reviewed, and you will hear from us either way.
Together, we build bold futures At SAIT, we equip you with the resources you need to shape bold futures for yourself and our communities.
About SAIT At SAIT, we're building bold futures.
We're a community of tenacious problem-solvers, inventive thinkers, and passionate collaborators who believe in doing work that matters.
Named one of Alberta's Top Employers, we're driven by a desire to create an impact in our community.
If you're looking for a place where purpose meets possibility, you've found it here.
We're committed to community and belonging Community and belonging is essential to achieving SAIT's vision to be a global leader in applied education.
We encourage applications from women, Indigenous people, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities.

$51,209.60 - $55,057.60.
Hours per week: 40 Paid leave: 3 weeks vacation per year Deadline to apply: 4:00PM on July 21, 2026 The Welcome Centre Customer Service Representative (CSR) is the first point of contact for prospective and current students, alumni, staff, faculty, and community members.

Generous time off to pursue other passions and support your wellbeing
SAIT paid premiums for medical, dental, and vision benefits so you, and your family, are well supported
Benefits supporting mental health and access to Greenshield + for virtual therapy at a reduced rate
Access to a Health Spending or Taxable Spending Account

This listing is sourced directly from Sait's careers page and normalized into a canonical job model.