InMobi

Senior Manager - Customer Success

San Mateo, CA · Senior

Sponsorship not specified$145k-$180kDetected 21 days ago

Machine LearningLLMsStakeholder ManagementAccount ManagementOnboardingCustomer SuccessCommunicationProblem Solving

About the role

In this role, you'll bring a deep understanding of the digital marketing and media ecosystem across agencies, brands, e-tailers, and media and technology companies.
You're a builder at heart who thrives in entrepreneurial environments, adapts quickly to shifting priorities, and brings a natural curiosity and problem-solving mindset to everything you do.

Designed to seamlessly integrate into everyday consumer technology, Glance AI transforms every screen into a gateway for instant, personal, and joyful discovery.
Spanning diverse categories such as fashion, beauty, travel, accessories, home décor, pets, and beyond, Glance AI delivers deeply personalized shopping experiences.
With rich first-party data and unparalleled consumer access, it harnesses InMobi's global scale, insights, and targeting capabilities to create high impact, performance driven shopping journeys for brands worldwide.
Recognized as a Great Place to Work, and by MIT Technology Review, Fast Company's Top 10 Innovators, and more, InMobi is a workplace where bold ideas create global impact.
Own the end-to-end customer onboarding experience - providing technical guidance, helping partners understand how to best leverage platform features, and scaling accounts post-integration.
Maintain a close eye on integration quality and platform performance, proactively identifying and resolving issues for partners through regular check-ins and ongoing communication.

5+ years of experience in Customer Success, Technical Account Management, Account Management, or a related field.
Strong understanding of AdTech, MarTech, digital advertising, or SaaS platforms, with a genuine grasp of the nuances and evolving solutions within the industry ecosystem.
Excellent communication and stakeholder management skills, with the ability to translate technical concepts into clear, customer-friendly language.
Demonstrated ability to work cross-functionally with Product and Engineering teams.
You'll work closely and regularly with our Product Marketing, Product, Tech, Legal, and Sales teams, all with the shared goal of making every partner's experience with Accelerate a success.

Our compensation philosophy enables us to provide a competitive salary that drives high performance while balancing business needs and pay parity.

Competitive salary and RSU grant (where applicable)
High-quality medical, dental, and vision insurance (including company-matched HSA)
Generous combination of vacation time, sick days, special occasion time, and company-wide holidays
Substantial maternity and paternity leave benefits and a compassionate work environment
Flexible working hours to suit everyone
Wellness stipend for a healthier you!
If this sounds like the kind of team, role, values, benefits, and challenges that excite you, we'd love to hear from you. Go for it!

Our advertising platform reaches over 2 billion people across 150+ countries and turns real-time context into business outcomes, delivering results grounded in privacy-first principles.
Through Glance AI, we are shaping AI Commerce, reimagining the future of e-commerce with inspiration-led discovery and shopping.

equal opportunity employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orien

This listing is sourced directly from InMobi's careers page and normalized into a canonical job model.