TrueML
Deliverability Specialist (Messaging Channels: Email & SMS)
Remote in USA
Sponsorship not specifiedDetected 1 day ago
Machine LearningCommunication
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16Unrated
Cap-exempt (no lottery)0
Sponsors this role0
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70
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About the role
- At TrueML, digital communication isn't just a back-office utility-it is our core strategic moat and a vital revenue differentiator.
- As Email and SMS operations continue to scale, our senior channel specialists are absorbing a high volume of day-to-day operational and client-facing work, limiting their capacity to focus on higher-impact strategic initiatives.
Responsibilities
- Support Clients & Stakeholders: Serve as a day-to-day operational point of contact for clients and internal stakeholders, managing routine communications, status updates, follow-ups, and request tracking, and ensuring tasks are documented, routed, and resolved in a timely manner.
- Support Email Operations: Assist with account setup, implementation, and onboarding execution for new clients
- own a subset of lower-complexity accounts for routine operational support
- and perform daily monitoring of email performance and deliverability indicators, escalating bounce, complaint, or traffic anomalies as needed.
- Support SMS Operations: Support SMS onboarding, integrations, and application setup (10DLC / Short Code)
- Drive Analytics & Monitoring: Review daily analytics across Email and SMS to identify anomalies, performance shifts, or operational risks
- and support launch readiness checks to validate operational requirements before go-live.
- Own Documentation & Process: Maintain SOPs, runbooks, onboarding checklists, and client-specific operational documentation
- own intake and triage of routine tickets
- and support incident coordination by documenting issues and tracking actions.
Requirements
- The ability to protect confidential company, employee, customer, and business information while working outside of a company office is also required.
Benefits
- Provide Coverage & Continuity: Provide backup coverage for routine operational tasks across Email and SMS during PTO, absences, or workload spikes, helping close a key single-point-of-failure risk for the team.
Company info
- TrueML is a mission-driven financial software company that aims to create better customer experiences for distressed borrowers.
- Consumers today want personal, digital-first experiences that align with their lifestyles, especially when it comes to managing finances.
- TrueML's approach uses machine learning to engage each customer digitally and adjust strategies in real time in response to their interactions.
- The TrueML team includes inspired data scientists, financial services industry experts and customer experience fanatics building technology to serve people in a way that recognizes their unique needs and preferences as human beings and endeavoring toward ensuring nobody gets locked out of the financial system.
This listing is sourced directly from TrueML's careers page and normalized into a canonical job model.