OpenLoop Health
Medical Operations Specialist
United States - Remote
Sponsorship not specifiedDetected 26 days ago
LeadershipCommunicationCollaborationOrganizational Skills
About the role
- OpenLoop is seeking a Medical Operations Specialist to join our dynamic team.
- This non-clinical, provider-facing role is essential to maintaining operational consistency, provider engagement, and continuity of care across our telehealth programs.
- You will play an important role in supporting provider workflows, schedules, and operational performance while ensuring providers feel informed, supported, and set up for success.
Responsibilities
- Monitor and support provider adherence to schedules, workflows, and operational expectations.
- Track and support reporting on key operational and performance indicators (KPIs).
- Support day-to-day provider operations by reinforcing operational standards and ensuring consistency across programs.
- Collaborate with Workforce Management to help align provider schedules with patient demand and service goals.
- Maintain accurate documentation of provider communications, escalations, and resolution outcomes.
Nice to have
- Familiarity with identity and access management tools (e.g., Okta) and basic technical troubleshooting is a plus.
Benefits
- Medical, Dental, and Vision plans
- Flexible Spending/Health Savings Accounts
- Life Insurance, Pet insurance, and more
- Jon Lensing, and COO, Christian Williams, with the vision to bring care anywhere.
- Provide operational coverage during assigned evening and weekend hours (CST) to support provider availability and continuity of care.
- Maintain real-time visibility into provider availability and escalate coverage gaps or operational issues as needed.
- Participate in scheduled OpenLoop holiday coverage to ensure uninterrupted provider support.
Company info
- OpenLoop was co-founded by CEO, Dr.
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This listing is sourced directly from OpenLoop Health's careers page and normalized into a canonical job model.