SpotOn

Installation Specialist - Bilingual (Charlotte, NC)

Charlotte, North Carolina

No sponsorship$50k-$75kDetected 8 hours ago

CRMCustomer SupportDNSFirewallLeadershipCommunicationProblem SolvingMicrosoft Office

About the role

From our award-winning point-of-sale to AI-powered profit tools, everything we do helps operators boost profit, work smarter, and keep their best people.
If you're looking to make an impact with heart and hustle, SpotOn is the place for you.
The Installation Specialist ensures restaurant sites are fully prepared for successful POS installations through comprehensive virtual assessments, on-site readiness checks, and installation execution.

Validate readiness of wiring, electrical infrastructure, networking, and internet performance.
Perform advanced diagnostics (traceroutes, port checks) and document infrastructure gaps or risks.
Collaborate with Project Managers, Technicians, and Engineering to ensure installation success.
Lead follow-ups to confirm remediation and support junior specialists through training and knowledge sharing.
Maintain detailed records in internal systems, including photos, diagrams, and survey outcomes.
Implement menu/system updates and reporting configuration.
Lead follow-ups with clients to ensure smooth transitions and adoption.
Deliver high-quality, accurate work and outcomes by consistently adhering to documented processes, including Standard Operating Procedures (SOPs), Service Level Agreements (SLAs), and checklists.
Review and verify outcomes before submission to maintain consistency and high-quality standards.
Identify and address process gaps or errors to drive continuous improvement and operational excellence.

Ability to travel up to 50-75%, including local and out-of-state travel with overnight stays as needed.
Languages & Level of Proficiency:
Bilingual proficiency in Spanish required
Travel regularly to client sites as required.
Hands-on experience with restaurant POS systems, multi-terminal deployments, and technology installations across QSR, full-service, or franchise environments.
Work authorization in the U.S. is required.

Deep understanding of networking infrastructure, including low-voltage cabling, routers, switches, and Wi-Fi optimization.
Skilled in advanced network testing (speed, latency, DNS) and translating findings into actionable guidance for non-technical stakeholders.
Strong troubleshooting, problem-solving, and analytical abilities, with experience resolving escalated technical issues.
Experience conducting client-facing walkthroughs, training staff, and communicating technical information clearly via Zoom or in person.
Familiarity with restaurant operations, POS hardware/software, menus, modifiers, and reporting workflows.
Proficient with Microsoft Office, Google Workspace, CRM platforms, ticketing systems, and travel/expense management.
Excellent organizational, multitasking, and communication skills with a professional approach under pressure.
Demonstrated success in 50+ POS installations or comparable technical deployments.
Named the #1 Restaurant POS by G2 (Summer 2026), based on ratings from real users
Rated the top-rated point-of-sale (POS) for restaurants, bars, retail, and small businesses by Capterra users
Awarded Great Places to Work and Built In's Best Workplaces for multiple years running

HSA with Employer Match: High-deductible health plan enrollees receive an annual company contribution to their Health Savings Account

We can't take care of our clients without taking care of our employees first, and that's why we invest in your wellbeing with a competitive benefits package designed to support your health, family, and future:
Medical, Dental, and Vision Options: Nationwide plans to fit your personal healthcare needs
HSA with Employer Match: High-deductible health plan enrollees receive an annual company contribution to their Health Savings Account
Company-Paid Life Insurance & Disability
401(k) Retirement Savings & Annual Employer Match
Pre-Tax Commuter Benefits
Paid Parental Leave
Paid vacation, 10 company holidays (including 1 floating holiday), sick time, and volunteer time off
Monthly cell phone and internet stipend
Education reimbursement up to $2,000 per calendar year to assist with your professional development

At SpotOn, we put people above everything else.
We're known for our innovative software and technology solutions, but we stand out because of the hardworking humans behind the tech.

This listing is sourced directly from SpotOn's careers page and normalized into a canonical job model.