Ispace Inc.

Ispace Inc.

Service Desk Regional Leader

Nashville, TN, United States · Senior · Full-time

Sponsorship not specifiedDetected 654 days ago
AzureProject ManagementSalesforceHRISCustomer SupportLeadershipCommunicationProblem Solving

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odds of building a lasting career here

37Risky
Cap-exempt (no lottery)0
Sponsors this role80
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70

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Employer immigration record

from this employer's Department of Labor filings

Third-party placement is common here

28% of this employer's visa filings place the worker at a client company rather than at the employer itself, across 2 clients. Your visa, salary band and layoff exposure would follow the employer of record, not the client.Most common: BCBSFLFiles as an H-1B dependent employer.

Files H-1B transfers

1 transfer filing in the last year, covering 1 worker. Median labor-condition decision: 11 days. An employer that already files transfers is one that can take over an existing H-1B.

Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.

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About the role

  • iSpace is a global services company focused on outsourcing, consulting and staffing.
  • Over the last decade, we have helped numerous corporations and institutions reach their business objectives and IT goals. iSpace services are centered in three areas - IT Outsourcing, IT Staff Augmentation, and Business Process Outsourcing.
  • Our team of seasoned professionals based in the United States and India focus on providing results, driving innovation and affecting outcomes.

Responsibilities

  • Service Desk Regional Leader will manage all procedures related to the identification, prioritization, and resolution of end-user support requests, including the monitoring, tracking, and coordination of all service delivery functions related to those requests specific to your region.
  • Provide a concierge level of support to all end-users in the organization including C-Suite and VIP clients.
  • Serve as the lead point of contact for staff and other department leaders regarding service delivery operations acting as an escalation point for service operations and chasing the resolution of incidents.
  • Establish and maintain mature working relationships with co-workers and end-users that represent IT in relation to service delivery and service quality.
  • Monitor defined KPIs (Key Performance Indicators) and implement action plan when metrics fall below agreed KPIs ensuring that support teams are capable of meeting SLAs and end-users are satisfied
  • Ability to manage a team of 10+, including the capacity to train the staff on End User Technology productivity tools and company processes.
  • Our clients have come to rely on our expertise, our commitment to quality, customer service and our innovative approach to problem solving to help create sustainable value for their customers and shareholders.
  • The role is an executive support/management position, the individual should be capable of assisting the team and leading by example.
  • Experienced in service delivery support for SaaS/Cloud based services through standards and policies.
  • Sets processes, leads project teams, rectifies reliability issues, monitors progress, tracks KPIs, tracks assets, and manages budgets.

Requirements

  • Required Capabilities:
  • Hands-On experience with Microsoft 365, Window/Mac OS, and other company applications
  • Bachelor's degree in IT, computer science, or a related field and/or experience

Benefits

  • Specializing in Healthcare, Entertainment, Automobile and Financial Services, we work with Fortune 1000 companies throughout the United States.

Company info

  • Our concierge-style service empowers our customers to leverage technology to work more effectively.
  • Ensure that customers are informed of service performance issues and significant issues.
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This listing is sourced directly from Ispace Inc.'s careers page and normalized into a canonical job model.