Cisco

IRE Program Lead

RTP, North Carolina, US · Full-time

Sponsorship not specified$109k-$145kDetected 2 days ago

JiraSupply ChainProcess ImprovementCiscoCommunicationProblem SolvingPublic Speaking

About the role

The application window is expected to close on: 07/21/2026 Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received.
This position will be hybrid out of the RTP, NC office.
Our team is a high-performing, innovative, and collaborative group that champions continuous improvement, accountability, and a diverse, inclusive environment.

As the Business Operations Manager/IRE Program Lead you will act as a force multiplier responsible for driving operational excellence across the Intelligent RMA Experience (IRE) portfolio by managing customer escalations, leading cross-functional initiatives, identifying process improvements, and ensuring successful execution of automation and service transformation programs.
Supporting regional delivery as well as the process, policy and platforms which enable our teams to deliver successfully.

10+ years experience in Program Management Business Analysis Customer Operations Escalation Management Service Delivery
Experience with Customer Experience operations (Service Request and RMA processes)
Ability to prioritize business capabilities and leveraging JIRA and backlog management tools

Strategic thinker with strong analytical and systems thinking capabilities, capable of synthesizing complex data into actionable insights.
Excellent influencing, communication, and facilitation skills, with experience partnering with and supporting executive-level leaders, reporting and communications.
Demonstrated experience supporting and driving Automation programs and AI initiatives
Supporting Global 24x7 operational environments
Strong analytical and problem-solving abilities.
Excellent written and verbal communication.
Experience presenting to senior leadership.
Process improvement and operational excellence mindset.

The starting salary range posted for this position is $109,300.00 to $145,200.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benef

Please see the Cisco careers site to discover more benefits and perks.
Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time.
10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees
1 paid day off for employee's birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco
Non-exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees
Exempt employees participate in Cisco's flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations)
80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next
Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training.

The Customer Delivery Management Team is a critical component of Cisco's Global Service Supply Chain, responsible for operational delivery to our customers.
Working closely with Customer Experience organization, we are driving adoption of AI and automation capabilities to improve and streamline our processes and ultimately ensure a high-quality experience for our customers.
We are dedicated to attracting and developing top-tier planning talent to plan and orchestrate Cisco's global service supply chain.

This listing is sourced directly from Cisco's careers page and normalized into a canonical job model.