Veterinary Emergency Group
Customer Experience Coordinator - Henderson, NV
Henderson, Nevada, United States · Full-time
Sponsorship not specifiedDetected 1 day ago
Customer SupportLeadershipCommunicationMentoringAdaptabilityOrganizational Skills
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PERM / green-card track0
Lottery odds40
Fits your clock70
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About the role
- This meant challenging the status quo and fixing everything that was wrong with the ER experience.
- Since then, we've expanded rapidly, with hospitals nationwide open 24/7, 365 days a year, and created a better emergency experience-not only for people and their pets, but also for everyone who works here-our VEGgies!
- This also means saying yes to creating the greatest experience possible for our VEGgies.
Responsibilities
- Deliver personalized, memorable experiences-always looking for creative ways to say "yes" to customer needs
Requirements
- 2+ years of experience in a customer service role
- Must be willing to work in a noisy environment with strong or unpleasant odors
Compensation
- Paid parental leave, up to 12 weeks at 100% of regular salary and inclusive fertility and family-building care for all types of families
Benefits
- Oversee all customer communications (calls, emails, texts), record details accurately, and route urgent medical calls to a doctor quickly
- Comprehensive health and wellness benefits that start on day one, including QPR training and access to free therapy or counseling
- Based on your role, you may be eligible for equity after one year of full time, active employment with VEG, so you can share in our growth and success
- A BIG focus on learning and growth, from VEG-created clinical and leadership programs to unlimited ER CE + travel stipend (no really!).
- Full-time credentialed VEGgies receive a $2,500/year travel stipend.
- Full-time uncredentialed VEGgies receive a $1,000/year travel stipend.
Company info
- At VEG we find a way to say yes to the career you want in veterinary emergency medicine.
- Our mission is "Helping people and their pets when they need it most." And we do that better when our VEGgies (employees) feel valued, respected, and empowered to bring their authentic selves to work.
- We are focused on providing equitable opportunities for growth, promoting inclusive decision-making, and ensuring that everyone's perspective is considered.
- Follow up with customers after visits to check on their pet's care and strengthen relationships
- Celebrate and capture special moments (with permission), creating lasting connections between customers, their pets, and the hospital
- Curious by nature; you ask insightful questions and continuously seek out opportunities to learn and grow your skills and knowledge
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This listing is sourced directly from Veterinary Emergency Group's careers page and normalized into a canonical job model.