Arrive Logistics
Client Success Weekend Associate
Chicago, IL
No sponsorshipDetected 442 days ago
Business DevelopmentOutbound SalesLogisticsCommunicationTransportation Management
About the role
- There has never been a more exciting time to get on board, so read on to learn more and apply today!
- Who We Want As a Client Success Weekend Associate, you'll be responsible for mastering the fundamentals of operational excellence.
- Your role will involve honing these skills and expanding your responsibilities as you grow within Client Success.
Responsibilities
- Manage incoming calls and initiate outbound calls to carriers and drivers to confirm arrivals and communicate important information.
- Oversee the daily load board, including data entry for load building, scheduling, tracking, and load closure to ensure smooth operations with a focus on accuracy and timeliness for customer accounts..
- Develop relationships with customer contacts through timely and professional communication.
- Collaborate with the Business Development (BD, Client Success (CS), and Carrier teams to resolve issues and deliver best-in-class service.
Requirements
- Proven commitment and work ethic in a school or work setting.
- Ability to thrive in a fast-paced, high-pressure environment while multitasking.
- Strong communication and interpersonal skills, both verbal and written.
- Confident in taking verbal/written instructions and executing tasks independently.
- The Perks of Working With Us
- Take advantage of excellent benefits, including medical, dental, vision, life, and disability coverage.
- Invest in your future with our matching 401(k) program.
- Build relationships and take part in learning opportunities through our Employee Resource Groups.
- Enjoy office wide engagement activities, team events, happy hours and more!
- Leave the suit and tie at home
- our dress code is casual.
- Work in the heart of downtown Chicago, IL!
Nice to have
- Bachelor's degree in a relevant field (preferred).
Benefits
- Build knowledge of the industry and Arrive operations, pursuing continuous educational opportunities.
- Leave the suit and tie at home; our dress code is casual.
- Sweat it out at the LifeStart gym in our office building that includes brand new Peloton bikes, top-of-the-line equipment and personal training options.
- Maximize your wellness with free counseling sessions through our Employee Assistance Program
- Receive 100% paid parental leave when you become a new parent.
Company info
- Arrive Logistics is a leading transportation and technology company in North America, with plans to continue to significantly grow year over year.
- Our success is a testament to our remarkable team and what we are building together.
- We're committed to providing employees with a meaningful work experience and have established an award-winning culture that supports personal and career development in a fun, casual, and collaborative environment.
- You'll handle daily operations for both existing and new client accounts, focusing on load building, appointment scheduling, shipment tracking, and providing timely updates to internal and external stakeholders.
- You must be detail-oriented, customer-focused, proactive, think critically, and be able to work independently as well as collaboratively across departments.
- Proactively communicate with customers about any delays in shipments.
- Prioritize exceptions and work with the Carrier team to provide timely updates to customers.
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This listing is sourced directly from Arrive Logistics's careers page and normalized into a canonical job model.