La Senza
Key Holder
Grande Prairie, AB
Sponsorship not specifiedDetected 47 days ago
Performance ManagementCustomer SupportTime ManagementMentoringOrganizational Skills
About the role
- They live our values and represent the brand in their behaviors.
- Promote and display teamwork across all zones to ensure the customer's journey is seamless
- Responsible for opening/closing procedures such as processing end of day paperwork, cash management and daily sales reconciliation
Responsibilities
- Key Holders assist the Management team in leading the store's selling effort and operational execution, ensure exceptional customer experiences and drive profitable top-line sales.
- In addition to sales associate responsibilities, drive profitable sales growth through segment ownership
- Support Management team in creating an environment that is focused on consistently delivering exceptional, positive customer experiences and demonstrate company selling behaviours
- Manage and resolve customer relations issues
Requirements
- Ability to effectively delegate, follow up and communicate with all levels of the organization
- Ability to foster an environment of exceptional customer service and optimize the Company selling model
- Ability to coach, develop and partner with Management team on performance management
- Business acumen with strong strategic and analytical skills
- Previous management or supervisory experience
- Schedule flexibility to include evenings, weekends and holidays
- Ability to manage complex and competing priorities through time management and organizational skills
- Professional demeanor that reinforces brand and company standards
Company info
- Lead with professionalism and behaviors guided by the company values
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This listing is sourced directly from La Senza's careers page and normalized into a canonical job model.