Tekion

Customer Success Consultant (Automotive Analytics

Virtual - United States · Principal

Sponsorship not specifiedDetected 43 days ago

Data VisualizationCustomer SuccessCollaboration

About the role

The Customer Value Architect is one of the most specialized roles in the Tekion Customer Value organization.
It is a domain specialist role built on deep dealership operations experience and mastery of the Tekion DMS platform.
CVAs are the people CVMs call when a dealer needs more than a conversation.

Own the tier advancement plan for each account, translating DMM findings into a prioritized roadmap with clear milestones and measurable outcomes
Partner with Customer Value Managers to integrate DMM findings into Customer Value Plans and Value Review conversations
Maintain current mastery of the Tekion platform across all relevant modules
Serve as the escalation resource for complex product questions that exceed CVM depth. This is a domain expert function, not a support function
Design and deliver group enablement programs, including cohort sessions, virtual clinics, and workflow deep dives, that scale CVA impact beyond the 1:1 model
Structured consulting or advisory instincts, including the ability to diagnose a situation, build a recommendation,

Prior experience with Tekion or a comparable DMS at an administrative or power user level
Bachelor's degree in Business, Automotive Management, or related field
say, but because of what you know

Competitive compensation and generous stock options
100% employer-paid top-of-the-line medical, dental and vision coverage
Great benefits including unlimited PTO, parental leave and free snacks and beverages

Be part of an early stage, hyper-growth start-up with the opportunity to grow and prosper

This listing is sourced directly from Tekion's careers page and normalized into a canonical job model.