Tekion
Customer Success Consultant (Automotive Analytics
Virtual - United States · Principal
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About the role
- The Customer Value Architect is one of the most specialized roles in the Tekion Customer Value organization.
- It is a domain specialist role built on deep dealership operations experience and mastery of the Tekion DMS platform.
- CVAs are the people CVMs call when a dealer needs more than a conversation.
Responsibilities
- Own the tier advancement plan for each account, translating DMM findings into a prioritized roadmap with clear milestones and measurable outcomes
- Partner with Customer Value Managers to integrate DMM findings into Customer Value Plans and Value Review conversations
- Maintain current mastery of the Tekion platform across all relevant modules
- Serve as the escalation resource for complex product questions that exceed CVM depth. This is a domain expert function, not a support function
- Design and deliver group enablement programs, including cohort sessions, virtual clinics, and workflow deep dives, that scale CVA impact beyond the 1:1 model
- Structured consulting or advisory instincts, including the ability to diagnose a situation, build a recommendation,
Requirements
- Prior experience with Tekion or a comparable DMS at an administrative or power user level
- Bachelor's degree in Business, Automotive Management, or related field
- say, but because of what you know
Nice to have
- Tekion ARC knowledge, Variable preferred, Fixed knowledge secondary.
Compensation
- Competitive compensation and generous stock options
Benefits
- Competitive compensation and generous stock options
- 100% employer-paid top-of-the-line medical, dental and vision coverage
- Great benefits including unlimited PTO, parental leave and free snacks and beverages
Company info
- Be part of an early stage, hyper-growth start-up with the opportunity to grow and prosper
This listing is sourced directly from Tekion's careers page and normalized into a canonical job model.