Hpe

Hpe

Senior Technology Consultant

Oklahoma City, Oklahoma, United States of America · Senior

Sponsorship not specified$82k-$188kDetected 19 days ago
LinuxSalesforceCRMProcess ImprovementCustomer SupportLeadershipCommunicationCritical Thinking

About the role

  • We know varied backgrounds are valued and succeed here.
  • We make bold moves, together, and are a force for good.
  • Contribute to achieving team goals and follow the standard delivery processes defined by the business unit.

Responsibilities

  • Use Salesforce to track repairs, maintain accurate records, and close cases timely.
  • Validate and implement technical solutions to resolve issues.
  • Participate in the on-call rotation to provide 24/7 support, respond within contract timelines, resolve or escalate issues, and minimize customer disruption.
  • Communicate effectively across the support delivery organization and add recognized value.
  • Self-starter able to work independently with minimal supervision and collaborate effectively in a team environment.
  • Additional skills: Leadership, accountability, active listening, client expectations management, critical thinking, cross-functional teamwork, customer-centric solutions, customer relationship management (CRM), follow-through, growth mindset, long-term planning, managing ambiguity, process improvement, product services, and relationship building.
  • Any reliance on fraudulent communication is at the individual's own risk, and HPE disclaims legal liability for any resulting damages.
  • We have the flexibility to manage our work and personal needs.

Requirements

  • Deliver technical support and technology solutions that meet business needs, which requires a strong understanding of each customer's business.
  • Remain accountable for delivering consistent customer support and meeting chargeability expectations when required.
  • Contributes by applying developed subject-matter expertise to solve routine and occasionally complex technical issues and recommends alternatives when needed.
  • 5+ years of professional experience and a Bachelor of Arts/Science or equivalent degree in computer science or related area of study
  • without a degree, three additional years of relevant professional experience (8+ years in total).
  • Some on-call and weekend work is required
  • We also invest in your career because the better you are, the better we all are.

Skills

  • Extensive experience troubleshooting and diagnosing Linux-based hardware.
  • Ability to work in a multi-technology environment and diagnose complex technical issues to their root cause.
  • Confidently communicate with internal and external senior management while maintaining a high level of professionalism.
  • Additional
  • What We Can Offer You:
  • Health & Wellbeing
  • Personal & Professional Development
  • Unconditional Inclusion
  • Let's Stay Connected:
  • Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.
  • #unitedstates
  • Services Job Level:

Compensation

  • USD 81,500 - 187,500 in Oklahoma
  • The listed salary range reflects base salary.

Benefits

  • Education and Experience Required:
  • Information about employee benefits offered in the US can be found at https://myhperewards.com/main/new-hire-enrollment.html

Company info

  • Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today's complex world. Our culture thrives on finding new and better ways to accelerate what's next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.
  • Job Description:
  • Provide technology guidance to external customers and internal project teams. Deliver technical support and technology solutions that meet business needs, which requires a strong understanding of each customer's business. Serve as a trusted advisor by building and maintaining effective customer relationships to ensure high satisfaction. Stay current on emerging technologies and industry trends. Remain accountable for delivering consistent customer support and meeting chargeability expectations when required. Contribute to achieving team goals and follow the standard delivery processes defined by the business unit.
  • Contributes by applying developed subject-matter expertise to solve routine and occasionally complex technical issues and recommends alternatives when needed. May serve as a project lead and support junior team members. Use independent judgment and collaborate with others to determine the best approach for completing work and achieving objectives.
  • Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work.
  • We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today's complex world.
  • Our culture thrives on finding new and better ways to accelerate what's next.
  • If you are looking to stretch and grow your career our culture will embrace you.
  • Open up opportunities with HPE.
  • Provide technology guidance to external customers and internal project teams.

Equal opportunity

  • Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.
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This listing is sourced directly from Hpe's careers page and normalized into a canonical job model.