ShipMonk
Sr. Manager, Operations Continuous Improvement
Louisville, Kentucky, United States · Senior
Sponsorship not specified$15k-$25kDetected 25 days ago
Data VisualizationExcelOperations ManagementSupply ChainLogisticsProcess ImprovementCadenceResearchLeadershipCommunicationProblem Solving
About the role
- This is an operational leadership role accountable for driving measurable improvement in cost, quality, and speed.
- Projects range from new merchant launches to process or WMS system improvements.
Responsibilities
- Build & Lead Site-Level CI
- Develop and own the site's CI roadmap, ensuring that projects are executed on and validated, with clear timelines and accountability.
- Create visibility for Ops CI work across the organization- from the ops floor to the executive team- through a consistent cadence of reviews and change management.
- Drive Performance Improvement
- Apply structured problem-solving methodologies (Lean, Six Sigma, or equivalent) to diagnose root causes, design solutions, and implement changes that stick.
- Partner with General Managers and functional leaders to identify and size improvement opportunities, and ensure operational buy-in for change implementation.
- Design and deliver CI training and capability-building programs for operations leaders and frontline teams.
- Lead change management efforts for major CI initiatives, ensuring sustainable adoption rather than one-time fixes.
- Partner with Central Process Excellence
Requirements
- Bachelor's degree in Industrial Engineering, Supply Chain, Operations Management, Business, or a related field.
- Minimum of 5 years of experience in operations, with at least 3 years in a leadership role directly managing CI or operational improvement programs.
- Proven ability to influence without authority across a complex, multi-site, cross-functional organization.
- Familiarity with WMS and the ability to leverage system data directly in improvement work.
- Experience managing complex projects working cross-functionally with commercial, analytics, product development, and operations.
- The ability to identify and execute high impact opportunities on the floor.
Nice to have
- Deep proficiency in Lean and/or Six Sigma methodologies.
- Black Belt certification strongly preferred.
- Experience in e-commerce fulfillment, 3PL, distribution center, or high-volume logistics environments strongly preferred.
Compensation
- We invest over $10 million annually in research and development to ensure our technology and services continually evolve, helping merchants plant roots with a partner who is here to stay.
- Our Core Values
- Our values are the heart of our culture.
- We're looking for individuals who embody these principles every day.
Equal opportunity
- We challenge the status quo, constantly innovating and improving.
- ShipMonk is an equal opportunity employer.
- We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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This listing is sourced directly from ShipMonk's careers page and normalized into a canonical job model.