SmartRent
Client Project Manager I
Phoenix, Arizona
Sponsorship not specified$75k-$100kDetected 33 days ago
Project ManagementJiraSalesforceCRMAccount ManagementZendeskCommunicationCollaborationTime ManagementPublic SpeakingAdaptabilityOrganizational Skills
About the role
- Recognized by Deloitte, HousingWire and the PropTech Breakthrough Awards, SmartRent is shaping the future of property technology and redefining what it means to make rental housing smarter.
- Job Description As a Client Project Manager at SmartRent, you'll be the primary contact for residents and property management throughout our product installation process.
- Your role involves setting clear expectations for the upcoming implementation, addressing any inquiries or issues that may arise, and ensuring projects stay on schedule.
Responsibilities
- Oversee multiple projects and maintain regular communication with clients regarding the installation process and the comprehensive implementation of SmartRent's solutions.
- Collaborate with the Field team to coordinate project scheduling needs proactively.
- Internal collaboration with Sales, Account Management, Field Managers, Support, Product, and Engineering teams - you will be the voice of the external stakeholders.
- Lead community presentations to educate residents/staff on SmartRent's technological offerings and Implementation.
- Manage all order modifications, replacements, and returns
- Manage/coordinate any field returns.
- Efficiently manage emails and calendars, including prioritizing messages, scheduling, and coordinating meetings.
- SMRT) is revolutionizing how people live and work with the industry's only end-to-end platform designed for the rental housing industry.
- By uniting purpose-built software, integrated hardware and full implementation and support in one ecosystem, we help owners and operators simplify operations, cut costs and deliver exceptional resident experiences.
- Do the hard work and go out of your way to deliver excellence
Requirements
- At least 2 years of experience in a customer-facing environment.
- At least 1 year of experience in project management or similar role.
- Must be tech savvy and computer literate, including proficiency in using Google Suite.
- Enthusiasm, patience, and multitasking skills are required to handle multiple client requests effectively.
- Experience with and a skill for de-escalating situations.
- The ability to write about technical subjects clearly and in an engaging style.
- Willingness and ability to travel up to 10% (including overnight stays) to client sites if needed.
Nice to have
- Experience in Property Management or Multi-Family housing.
- Technical understanding of how smart home devices work and how to install them.
- Being adaptable to change and having previous experience in a fast-paced environment.
- We Put Our Employees First
- You'll fit right in if you:
- Are a collaborative and supportive team player-win or lose, you lift others up
- Value authenticity, diverse perspectives, and inclusion in the workplace
- Have a passion for smart tech and the real estate industry
Skills
- Collaboration with various teams within the company will be key to successfully managing projects and meeting client requirements.
Compensation
- $75k-$100k
Company info
- SmartRent (NYSE: SMRT) is revolutionizing how people live and work with the industry's only end-to-end platform designed for the rental housing industry. By uniting purpose-built software, integrated hardware and full implementation and support in one ecosystem, we help owners and operators simplify operations, cut costs and deliver exceptional resident experiences. Recognized by Deloitte, HousingWire and the PropTech Breakthrough Awards, SmartRent is shaping the future of property technology and redefining what it means to make rental housing smarter.
- Job Description
- As a Client Project Manager at SmartRent, you'll be the primary contact for residents and property management throughout our product installation process. Your role involves setting clear expectations for the upcoming implementation, addressing any inquiries or issues that may arise, and ensuring projects stay on schedule. Collaboration with various teams within the company will be key to successfully managing projects and meeting client requirements.
- In this role, we're seeking a motivated and proactive individual to join our team. The ideal candidate will have a passion for project management, thrive in a dynamic environment, and exhibit keen attention to detail throughout all project phases, from pre-installation planning to post-installation follow-up. This role requires exceptional organizational skills to keep projects on track and meet deadlines, coupled with a commitment to continuous learning and staying current with industry trends. If you're ready to make a difference and embrace the challenges of this role, we want to hear from you!
- SmartRent (NYSE: SMRT) is revolutionizing how people live and work with the industry's only end-to-end platform designed for the rental housing industry.
- As a Client Project Manager at SmartRent, you'll be the primary contact for residents and property management throughout our product installation process.
- In this role, we're seeking a motivated and proactive individual to join our team.
- The ideal candidate will have a passion for project management, thrive in a dynamic environment, and exhibit keen attention to detail throughout all project phases, from pre-installation planning to post-installation follow-up.
- This role requires exceptional organizational skills to keep projects on track and meet deadlines, coupled with a commitment to continuous learning and staying current with industry trends.
- If you're ready to make a difference and embrace the challenges of this role, we want to hear from you!
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This listing is sourced directly from SmartRent's careers page and normalized into a canonical job model.