FISCHER HOMES

FISCHER HOMES

CUSTOMER RELATIONS COORDINATOR

Erlanger, KY

Sponsorship not specified$20k-$25kDetected 7 days ago
Customer SupportCommunicationTime Management

About the role

  • As a Customer Relations Coordinator, you will be at the forefront of the Warranty Department, fielding calls and questions regarding customers' warranty on their Fischer home.
  • If you enjoy customer interaction and have a passion for helping others, you will find success in this role.
  • Enjoy working with customers and providing excellent customer service within company policy.

Responsibilities

  • We select highly competent individuals to join our team, and provide them with the resources, training, and development possible to make significant contributions and drive their success while determining their career paths.

Requirements

  • Must be able to perform repetitive motions and use fine motor skills (i.e. typing, writing) to operate office supplies (i.e. computer, calculator, copier).
  • Must be able to lift and carry approximately 20-25lbs unassisted.
  • Must be able to sit for long periods of time with low periods of reaching and standing.

Skills

  • Achieve a high level of customer satisfaction, both internal and external.
  • Answer incoming calls on the primary customer service line.
  • Sort and issue appropriate service orders daily from incoming calls, miscellaneous letters, or emails.
  • Issue appropriate service vendor work orders for all Initial Warranty and Final Warranty requests.
  • Mail respective waterproofing files to the homeowner once the home has closed.
  • Retrieve emergency call information from the answering service each day and forward the information to the appropriate Associate.
  • High School Diploma or equivalent
  • 1 year of Customer Service experience
  • Experience working in the homebuilding industry
  • Physical demands and
  • Possess excellent written and oral communication skills.

Compensation

  • Competitive Compensation

Company info

  • Professional Development Training programs
  • Tuition Reimbursement
  • Competitive Compensation
  • 401(k) with Company matching contributions and profit-sharing
  • Employee Life Insurance
  • Personal time off
  • Inclusive Leave
  • Dress for your Day
  • Summer Hours
  • Upload files and all applicable information to the Homeowners Website. Responds to emails submitted through the website from customers, as needed.
  • Founded in 1980, the company has grown to build over 40,000 homes and employs over 700 Associates.
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