cfp
Dedicated Coordinator
PHOENIX, Arizona
Sponsorship not specifiedDetected 20 days ago
Business DevelopmentExcelCustomer SupportCommunicationOrganizational SkillsMicrosoft Office
About the role
- Job duties include customer service, preparing reports in spreadsheets, scheduling work orders, creating estimates and proposals for our internal Operations and Business Development teams.
Responsibilities
- Establish and maintain a customer satisfaction follow up and call back procedure and provide senior management with appropriate feedback.
Requirements
- Create and Dispatch Work Orders required for scheduling of planned maintenance and service.
- Complete Service Agreement work orders as required.
- Perform other duties and responsibilities as requested or required.
- Required Skills & Experience:
Skills
- Exceptional telephone and personal customer service skills and ability to work under pressure.
- Excellent Microsoft Outlook, Excel, and Word skills.
- Solid organizational skills and the ability to handle multiple projects tasks simultaneously.
- Excellent attention to detail.
- Strong verbal, written and interpersonal communication skills.
- Strong flexibility to adapt to changing priorities and direction in a dynamic work environment.
- Shows initiative regularly engages in proactive behavior and looks for opportunities.
- Minimum 2 years office admin and customer service experience
- High school diploma or GED equivalent
- At least 1 year experience in service dispatch and customer service.
- Fire and life safety industry knowledge
Compensation
- Commercial Fire Protection is pleased to offer a competitive compensation package which includes
Benefits
- Competitive hourly rate, medical and dental 100% paid by the Company, vision,401k, life insurance,
- paid time off and holidays, supportive team environment, laptop, tuition reimbursement, and career
- race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran's
Company info
- Provide Service Quotes to customers with the assistance of the Service Supervisor.
- Schedule and follow up on all monthly maintenance customer accounts this includes ensuring timely communication with contract customers, key customers and sub-contractors.
- Strong ability to facilitate a collaborative working environment for customers and team members.
This listing is sourced directly from cfp's careers page and normalized into a canonical job model.