Opendoor

Manager, Listing Partner

Miami, FL

Sponsorship not specifiedDetected 15 days ago

CRMSalesPipeline ManagementNegotiationPerformance ManagementZendeskCadenceLeadershipCommunicationMentoring

About the role

This role operates in a fast-moving environment where product, tooling, and policy regularly evolve.
The LPM is expected to be a stabilizing force for their team, not a passive recipient of change.

Team Leadership & Performance Lead, coach, and develop a team of Listing Partners to deliver against a balanced scorecard with defined targets: Conversion ≥70%, Fallthrough ≤18%, Pend-to-Close ≤30 days, Title Attach ≥93%, Armadillo Paid ≥20%, SLA Adherence ≥95%, Net Proceeds vs RTP, and CSAT.
Run regular 1:1s, call reviews, and file audits to provide clear, actionable feedback and document strengths and development areas.
Own performance management for your team (goal setting, calibration inputs, performance reviews, and, when necessary, formal performance plans).
Monitor dashboards and scorecards to proactively identify risk (aging pendings, high BRN spend, SLA misses, fallthrough risk) and drive corrective action.
Create and maintain lightweight operating rhythms (team meetings, WBRs/MBRs, leaderboards, audits) that keep the team focused on the right priorities.
Drive adoption of Opendoor's attach programs - Title, Armadillo, and Lower Mortgage - coaching LPs on offer-entry procedures and buyer activation messaging to hit target attach rates.
Serve as the LP team's voice in the CRM migration (Zendesk is sunsetting): evaluate the replacement against LP workflow needs, communicate the transition clearly, and drive adoption without performance disruption.
Lead your team through change without losing performance cadence - whether that's a CRM migration, a new AI workflow rollout, a Pricing policy shift, or a product change mid-quarter.

You enjoy being on the floor with your team - listening to calls, reviewing files, and giving specific, timely feedback.
You are energized by creating something from nothing - whether that's a team culture, an operating rhythm, or an AI-powered workflow.
What You'll Bring Experience 3-5+ years in residential real estate, sales, or transaction management, with meaningful time in a high-volume, metrics-driven environment.
1-3+ years of people management experience leading sales or account-management teams.
Demonstrated experience managing teams through organizational or systems change - including communicating the 'why,' addressing resistance, and maintaining accountability during transitions.
Licensing Active, unrestricted real estate salesperson or broker license in at least one U.S. state (or ability to obtain within a defined timeline).
Comfort operating within brokerage, MLS, and state regulatory requirements.
Skills Proven ability to coach on negotiation, pipeline discipline, and customer/agent communication.
Strong analytical skills: ability to diagnose performance root causes across a multi-metric scorecard

demonstrated comfort using AI-powered sales tools - call scoring, workflow automation, offer-entry bots.
Work Style Comfortable working in-office where required and flexing to support peak periods, including occasional evenings/weekends.
comfortable holding a high bar for both groups without creating a two-tier culture.

AI fluency: demonstrated comfort using AI-powered sales tools - call scoring, workflow automation, offer-entry bots.
Bias toward action, ownership, and continuous improvement.

Operational Excellence Ensure LPs consistently follow the Resale playbook, including accurate CITY/CRM hygiene, use of TC workflows, escalation pathways, and coverage processes.

establish team norms, escalation rhythms, call standards, and in-office identity - then bridge those consistently to the existing Phoenix in-office team.
Who You Are Sales-driven and results-oriented.
Energized by hitting and exceeding targets; able to translate portfolio-level goals into daily actions for your team.
Coaching-focused leader.
Operationally disciplined.
You use data and operating rhythms to keep a complex book of work under control.
Calm in complexity.
You handle escalations and change with composure, bringing structure, judgment, and clear communication to ambiguous situations.
Collaborative and low-ego.
You work well with peers and cross-functional partners, comfortable both advocating for your team and holding them to a high bar.
Comfortable operating in ambiguity.
You set direction and hold your team accountable even when policies, tools, or priorities are actively shifting.
You don't wait for perfect information to make a call.
Builder mentality.
You don't need an existing playbook to get started.
Excellent written and verbal communication.

This listing is sourced directly from Opendoor's careers page and normalized into a canonical job model.