Aspentech
Technical Support Engineer
Medina, Minnesota · Mid · Contract
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odds of building a lasting career here
Thin sponsorship signal and lottery-bound (~15% per draw). A low-probability bet with your clock running. Prioritize cap-exempt roles and proven entry-level sponsors first.
Lottery odds assume a STEM candidate.
Personalize to your clock →H-1B wage level
the lottery is wage-weighted — each level is one more entry
$13,290 more — $83,990 — moves this role to Level II and 2 lottery entries. That figure is inside the range the employer already advertised.
Based on the DOL prevailing wage for this occupation and worksite, a base salary of $83,990 would place this position at wage Level II. That figure is within the posted range, and I'd like to target it. This role classifies under "Database Administrators" for prevailing-wage purposes.
DOL prevailing wage, 2026-27 wage year · Database Administrators (15-1242) · Minneapolis-St. Paul-Bloomington, MN-WI. Wage level is derived by USCIS from the offered wage, occupation and worksite; the occupation shown is inferred from the job title.
Employer immigration record
from this employer's Department of Labor filings
Files H-1B transfers
Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.
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About the role
- Technical Support Engineer supports customers by resolving standard and moderately complex technical issues with increasing independence.
- This role has mastered routine support tasks, applies judgment within defined guidelines, and is expanding technical depth across products and customer use cases.
- Technical Support Engineer contribute meaningfully to team outcomes, support cross functional collaboration, and may provide informal guidance to newer team members.
Responsibilities
- Customer Support & Issue Resolution
- Manage assigned support cases independently within established processes and SLAs.
- Build working knowledge across assigned DGM products and solution areas.
- Assist with customer onboarding, configuration support, and basic system reviews.
- Collaborate effectively with Engineering, Product, Services, and peer support engineers.
- Continuously identify opportunities to improve customer experience and support efficiency.
- 2-5 years of relevant professional experience in technical support, engineering, or software environments.
- Strong organizational skills and ability to manage multiple priorities.
Requirements
- Bachelor's degree in Electrical Engineering, Computer Engineering, Systems Engineering, or a related field.
- Demonstrated ability to troubleshoot software and system‑level issues.
Compensation
- The salary range for this role is $70,700.00 - $88,400.00.
Company info
- Troubleshoot and resolve standard to moderately complex technical and engineering issues reported by customers.
Visa & Work Authorization
- AspenTech will only employ those who are legally authorized to work in the United States.
- This is not a position for which sponsorship will be provided.
- Individuals with temporary visas such as E, F-1(including those with OPT or CPT), H-1, H-2, L-1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire.
This listing is sourced directly from Aspentech's careers page and normalized into a canonical job model.