Onetp
Customer Service Representative Onsite (Waterloo)
TPCA Waterloo · Full-time
Sponsorship not specifiedDetected 15 days ago
CRMCustomer SupportCommunicationMicrosoft Office
About the role
- We emphasize the importance of our employees, fostering enduring relationships within our teams and communities.
Responsibilities
- probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
- demonstrate empathy while maximizing opportunity to build rapport with the customer
- Proactively offer appropriate solutions that create high customer satisfaction.
- Track, document and retrieve information in call tracking database
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
Requirements
- Ability to quickly learn new applications and processes.
- English Language proficiency
- Computer literacy - competent in Microsoft Office/Google Suite, Internet Explorer, Edge and Google Chrome (required);
Nice to have
- High School or secondary school diploma (or equivalent) required
- College, University or post-secondary diploma (or equivalent) preferred
- Experience with cloud-based CRM and telephony tools (preferred)
Skills
- Join Teleperformance - Where Excellence Meets Opportunity!
- Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach.
- Why Choose Teleperformance?
- Our dedication to employee satisfaction distinguishes us.
Benefits
- Flexible schedule availability
Company info
- It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day.
- We believe that when employees are happy and healthy, they are more productive, creative, and engaged.
- We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance.
- We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging.
- We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.
- Teleperformance is an Equal Opportunity Employer
- Ensure service delivered to customers meets contractual Key Performance Indicator ('KPIs')
- Identify and maximize opportunities to cross-sell and up-sell to existing customers.
- It is our mission to always provide an environment for our employees that promotes happiness from the inside out.
Equal opportunity
- If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.
This listing is sourced directly from Onetp's careers page and normalized into a canonical job model.