Bigcommerce

Bigcommerce

Customer Success Renewal Specialist

Austin, TX

No sponsorship$62k-$104kDetected 57 days ago
CSSData VisualizationSalesforceCRMSalesBusiness DevelopmentNegotiationCustomer SuccessZendeskLeadershipCommunicationCritical Thinking

Stay score

odds of building a lasting career here

37Risky
Cap-exempt (no lottery)0
Sponsors this role80
Entry-level history0
PERM / green-card track0
Lottery odds (Level I)39
Fits your clock70

Thin sponsorship signal and lottery-bound (~15% per draw). A low-probability bet with your clock running. Prioritize cap-exempt roles and proven entry-level sponsors first.

Lottery odds assume a STEM candidate.

Personalize to your clock →

Employer immigration record

from this employer's Department of Labor filings

Green-card filing pattern in this occupation

Context, not a finding about this posting: of this employer's 6 green-card filings in this occupation, 100% were for a worker who already held the job.

Green-card follow-through: 60%

Of 5 labor certifications old enough to have been used, 2 expired without the employer filing the next step. Median time from filing to decision: 489 days.100% of their filings were for a worker who already held the job.Only certifications past the 180-day window are counted — recent ones cannot have expired yet.

Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.

Community outcomes

No reports yet — be the first to help the next applicant.

About the role

  • Named a 2026 "Best Place to Work" in Austin, BigCommerce is seeking a Customer Success Renewal Specialist within our Customer Success Services (CSS) Team.
  • You will deal directly with merchants to understand issues they are facing, how we can improve our products and services, and how we can retain their business.
  • We also consider internal equity to help ensure fair and consistent pay practices across our teams.

Responsibilities

  • Maintain consistent customer engagement throughout the renewal sales cycle.
  • maintain opportunities for these transactions.
  • Gather information about merchant concerns and work with CSS leadership to develop meaningful retention and renewal strategies based on merchant feedback.
  • Assess merchant accounts for areas of opportunity through strategic partners and/or optimize platform usage for increased success.
  • Develop solutions for improving customer satisfaction and creating lifelong promoters of our brand.
  • Identify and close upsell/cross-sell deals during the renewal engagement; maintain opportunities for these transactions.
  • Exceptional written and verbal communication skills; excellent ability to diffuse difficult situations, create a clear path to resolution with owners and dates, and secure buy-in from internal and external stakeholders to deliver.

Requirements

  • Experience in a customer-facing, service-oriented role is required
  • An ability to remain calm, empathetic, patient, and professional in stressful situations.

Nice to have

  • Minimum 2 years' in renewal or sales role with a strong foundation in negotiation tactics preferred.
  • Proficient with software applications like MS Office, Google Workspace, and Tableau
  • experience with Salesforce CRM and Zendesk preferred.

Skills

  • Welcome to the Agentic Commerce Era
  • growing their businesses.

Compensation

  • Compensation Transparency

Company info

  • Welcome to the Agentic Commerce Era At Commerce, our mission is to empower businesses to innovate, grow, and thrive with our open, AI-driven commerce ecosystem.
  • We believe in harnessing AI responsibly to unlock new possibilities, and we're looking for individuals who use it intentionally to solve problems, accelerate outcomes, and expand what's possible in their role.
  • If you want to be part of a team of bold builders, sharp thinkers, and technical trailblazers who shape the future of commerce, this is the place for you.
  • Identify at-risk customers and develop renewal strategies to prevent churn.
  • attempt to solicit money from you as part of the hiring process or as part of an employment offer;
  • solicit money to complete visa requirements as part of a job offer.

Visa & Work Authorization

  • solicit money to complete visa requirements as part of a job offer.
Apply directly at Bigcommerce →Create a free account for alerts like thisView Bigcommerce immigration profile

This listing is sourced directly from Bigcommerce's careers page and normalized into a canonical job model.