Vailexa

Vailexa

VoIP Engineer IV

Seattle, WA

Sponsorship not specifiedDetected 42 days ago
ExpressRESTOAuthAgentic AICybersecurityNetwork SecurityComplianceCiscoNetwork MonitoringVoIPUnityHIPAAEpicHL7/FHIRLeadershipCommunicationMentoring

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odds of building a lasting career here

37Risky
Cap-exempt (no lottery)0
Sponsors this role80
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70

Thin sponsorship signal and lottery-bound. A low-probability bet with your clock running. Prioritize cap-exempt roles and proven entry-level sponsors first.

Lottery odds assume a STEM candidate.

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Employer immigration record

from this employer's Department of Labor filings

Third-party placement is common here

40% of this employer's visa filings place the worker at a client company rather than at the employer itself, across 2 clients. Your visa, salary band and layoff exposure would follow the employer of record, not the client.Most common: MICRON · USAA.

Files H-1B transfers

2 transfer filings in the last year, covering 2 workers. Median labor-condition decision: 8 days. An employer that already files transfers is one that can take over an existing H-1B.

Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.

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About the role

  • The role will be focused on specific projects and will require the following skill-set in addition to the standard Knowledge, Skills and Abilities expected for this level of engineer.
  • Expertise in REST APIs, JSON, SOAP services, HL7 fundamentals, FHIR basics, XML, Authentication, OAuth, SAML and interface troubleshooting.
  • Cisco Contact Center Platforms: Expertise with Unified Contact Center Express, Webex Contact Center and Webex Customer Assist.

Responsibilities

  • Expert knowledge and expertise in the design, consultation, long-term planning, installation, management, and repair of complex VoIP based network and telecommunication equipment, related applications, and associated services.
  • Experienced with the design, deployment and support of pre-built CTI connectors such as NovelVox, SpinSci or AMC.

Requirements

  • Ability to analyze and provide creative, innovative solutions for complex problems.
  • Must be able to work non-standard business hours and be on-call as necessary.
  • Minimum seven (7) years' experience in Voice Operations and/or Voice Engineering.
  • Minimum five (5) years of experience in information technology administration or engineering, with three (3) years of experience in the information technology VoIP, telecommunications, or networking field.
  • Minimum three (3) years of experience directly managing IT telecommunication or infrastructure engineering and operational resources.
  • Minimum three (3) years of experience in leading teams and projects.

Nice to have

  • NovelVox deployment with Epic and Cisco Unified Communications Manager is preferred.
  • Additional Cisco Certifications in any of the following: CCIE (strongly preferred), CCSA, CCNP, CCDP, CCIP.

Skills

  • Webex AI & Automation: Skill in implementing Webex AI agents, virtual assistants, and automated screen-pop.
  • Knowledge, Skills and Abilities
  • Proficient organizational, interpersonal, communication (written and verbal), and presentation skills.

Benefits

  • Healthcare Contact Center Experience including patient identiy verification, HIPAA compliance, Protected Health Information,

Company info

  • Ability to think strategically and to work effectively with a diverse group of co-workers and customers.
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This listing is sourced directly from Vailexa's careers page and normalized into a canonical job model.