Pacific Hospitality Group

Pacific Hospitality Group

Catering Sales Manager

ACRI Dallas by the Galleria, USA

Sponsorship not specifiedDetected 2 days ago
SalesforceSalesForecastingCommunicationPublic SpeakingMicrosoft Office

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16Unrated
Cap-exempt (no lottery)0
Sponsors this role0
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70

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About the role

  • Acts as central contact for assigned event business (group, social, catering, events) creatively bringing together customer visions and budgets with property resources to exceed customer expectations and meet/exceed property goals.
  • Also responsible for managing local social catering events to include holiday celebrations, wedding receptions/rehearsals, family reunions, etc.
  • Duties & Responsibilities Primary Responsibilities/Essential Functions:

Responsibilities

  • Identifies opportunities to cross-sell and up-sell services to optimize total revenue potential and guest experience.
  • Creates and maintains each event's banquet event order (BEO) outlining all of the event's details, including instructions for the assigned Banquet Team for day or evening, and the menu and beverage choices.
  • Maintains appropriate contact with customer to ensure accuracy and work out any details.
  • Responsible for accurately documenting all activities and attachments of documents in Delphi/Salesforce or any and other applicable tools.

Requirements

  • Team Members may perform other related duties as required to meet the ongoing needs of the organization.
  • Bachelor's degree in Hospitality Management desired.
  • Two years of experience planning, organizing and/or executing events with Convention services, Catering, and/or Banquets.
  • Ability to assist in preparing creative menu offerings from banquet menu guide.
  • Experience with food and wine pairing desired.
  • Strong knowledge of sales techniques with strong skills and ability to negotiate and close sales.
  • Ability to generate creative and innovative menus while working closely with Chef on pricing specialty menus.
  • Completes all required training as scheduled.
  • Contacts sometimes contain confidential/sensitive information so requires ability to use discretion.
  • Must be able to solve problems and remain calm and alert if dealing with difficult guest, during busy activity periods or in an emergency situation.
  • High school diploma or general education degree (GED), or equivalent combination of education and experience. Bachelor's degree in Hospitality Management desired.
  • Two years of experience planning, organizing and/or executing events with Convention services, Catering, and/or Banquets. Ability to assist in preparing creative menu offerings from banquet menu guide. Experience with food and wine pairing desired.
  • Ability to understand and participate in the monthly forecasting and annual budget process.
  • Strong knowledge of sales techniques with strong skills and ability to negotiate and close sales. Uses skills to up-sell services. Excellent creative skills to provide innovative set-ups, menus, and functions for groups. Ability to generate creative and innovative menus while working closely with Chef on pricing specialty menus.
  • Requires ability to determine needs of customers and persuasively present sales options through verbal face-to-face and telephone interactions. Must be able to create and effectively provide options to potential customers. Contacts sometimes contain confidential/sensitive information so requires ability to use discretion. Must demonstrate positive attitude and professional demeanor. Requires strong communication and interpersonal skills and commitment to a high level of guest satisfaction.
  • Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Requires attention to detail. Must be able to solve problems and remain calm and alert if dealing with difficult guest, during busy activity periods or in an emergency situation.
  • Requires working knowledge of MS Office applications and ability to learn and use telephone and computer systems used at the hotel. Knowledge and experience with current Audio/Visual technology and equipment required to understand customer needs and present optimal solutions.
  • Strong attention to detail and the ability to handle multiple tasks. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
  • Ability to read, analyze, and interpret general business periodicals. Ability to write reports and business correspondence. Ability to effectively present information and respond to questions from customers, vendors and staff. Must be able to speak, read, write and understand English to communicate with management, customers, team members and guests.
  • Due to the cyclical nature of the hospitality industry, team members may be required to work varying schedules to reflect the business needs of the hotel. Work schedules will include working on holidays, weekends and alternate shifts.

Skills

  • Uses skills to up-sell services.
  • Excellent creative skills to provide innovative set-ups, menus, and functions for groups.
  • Requires strong communication and interpersonal skills and commitment to a high level of guest satisfaction.

Compensation

  • Ability to understand and participate in the monthly forecasting and annual budget process.

Benefits

  • Our vision is to enrich people's lives by offering memorable experiences, giving back to our communities and honoring God in all that we do.

Company info

  • We are a family focused company committed to long term holds that enable us to grow our business and our team members.
  • We are focused on long-term value creation and sustainable growth.
  • Ability to effectively present information and respond to questions from customers, vendors and staff.
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