Salvation Army in Canada and Bermuda

Salvation Army in Canada and Bermuda

Relief Resident Support Worker

CALGARY, AB

Sponsorship not specified$22k-$28kDetected 1 day ago
Customer SupportCommunicationMicrosoft Office

About the role

  • As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.
  • WORKING CONDITIONS: - H ours of work will be on an as-needed-basis.

Responsibilities

  • Maintains daily and monthly program statistics.
  • Assists Resident Support Team Leader with weekly tool and medication cabinet audits.
  • Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter.
  • In addition, we support people experiencing unemployment, addiction and family challenges.
  • Performs light housekeeping duties and foster a clean workplace culture.
  • May provide support for other program positions.
  • Accurately records day-to-day happenings using appropriate methods; maintain logbooks, and complete occurrence reports, etc.
  • Communicates with co-workers and Resident Support

Requirements

  • Incumbents with a Social Work diploma or degree must be registered with the Alberta College of Social Workers
  • Experience and Skilled Knowledge Requirements
  • More than three months but less than one year of prior related experience, including experience with frontline work in a social service setting.
  • Computer skills including MS Outlook, Word and ability to use keyboard
  • familiarity with databases.
  • Prepares required incident reports.
  • Receives all resident concerns in a professional manner, directs residents to avenues of resolution and ensure required documentation is completed.
  • Police Information Check (PIC) with Vulnerable Sector Search
  • Child Intervention Check (IRC)Clearance
  • Current Standard First Aid certification with Level A or C CPR from an Alberta approved training provider.

Nice to have

  • Completed High school diploma, plus specialized courses of up to six (6) months.

Skills

  • The staff for this relief position will have the option to work in both the men's or the women's shelter or exclusively in one or the other.
  • Strong customer service skills.
  • Attentive listening and observation of body language and able to monitor and read the environment.
  • Able to stay calm in stressful situations.
  • Computer skills including MS Outlook, Word and ability to use keyboard; familiarity with databases.
  • Demonstrated trauma informed care, non-violent crisis intervention and de-escalation skills.
  • Able to pack and life resident belongings.
  • Skills and Capabilities:

Compensation

  • Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

Benefits

  • We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship.
  • Ensures all policies and procedures are upheld and, if required, seek additional support internally or externally from Calgary Police Services or Emergency Medical Services.
  • May carry out inspection/safety and wellness checks of property and grounds in accordance with policies and procedures.

Company info

  • For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.
  • Mission Statement
  • The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.
  • Job Description:
  • For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda.
  • Position Purpose Summary:
  • This Relief Resident Support Worker works alongside a team to provide basic needs and guidance to those that find themselves homeless by providing a welcoming, positive, respectful, and safe environment.
  • Staff will support each person by encouraging healthy life skills and choices, so each person can experience success in moving back into the community and out of the shelter systems.
  • Resident/Program Support:
  • Handles the admission, orientation, and evaluation of residents as per policies, procedures, and guidelines.
  • Ensures ongoing enforcement of policies and guidelines, including providing guidance to residents.
  • Conducts respectful resident intake interviews ensuring all information is obtained, recorded, expectations are clearly communicated to residents, and basic goal setting is done.
  • Monitors all incoming traffic ensuring including verifying resident identification and following safety protocols.
  • Liaises with Spiritual and Religious Care team members, internal referral sources and other external agencies as needed (e.g., welfare, police, parole, urgent situations, DOAP Team, PACT Team and non-emergency.)
  • Stores and records information on resident medication, tools and gear, as per policies and procedures.
  • Provides linen and assistance to each resident, as needed.
  • Ensures that calls and messages for residents are dealt with as per policy and privacy legislation.
  • Works with program team members to ensure best practices and efficient service delivery.
  • Provides mediation in resident conflict to prevent and/or resolve altercations.
  • Monitors late passes and address non-compliance.
  • Provides and reprograms resident identification cards as per program guidelines.
  • Reviews policies, procedures, and program guideline; provides suggestions for changes, as needed.

Equal opportunity

  • The Salvation Army will provide reasonable accommodation upon request. Please email Recruitment.Accommodations@salvationarmy.ca if you have a need for any accommodation and we will be pleased to discuss this with you.
  • The Salvation Army will provide reasonable accommodation upon request.
  • Please email Recruitment.Accommodations@salvationarmy.ca if you have a need for any accommodation and we will be pleased to discuss this with you.
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