Rio Las Vegas
Showroom Host, Part Time
Rio Las Vegas, Nevada · Part-time
Sponsorship not specifiedDetected 1 day ago
LogisticsCustomer SupportCommunicationProblem Solving
About the role
- The Showroom Host is responsible for scanning show tickets, escorting guests to their assigned section, and securing the venue during a show performance.
- SUPERVISORY RESPONSIBILITIES - This position does not have supervisory responsibilities.
- Experience in a theater/show/event setting is highly desired. - Understand and adhere to established policies and procedures. - Actively assist with established Front of House emergency procedures.
Responsibilities
- Understand and perform duties of assignment.
Requirements
- Ability to provide quality customer service.
- Ability to solve problems quickly and courteously.
- Ability to write show reports.
- Ability to read event ticket (visual acuity corrected to read as small as 11-font print) in dim lighting with use of flashlight.
Nice to have
- Availability to work on the weekends
- Availability to work at least 4 full shifts
- Prior customer service experience preferred.
- Experience in a theater/show/event setting is highly desired.
Compensation
- This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship.
Company info
- Upon arrival, make sure that the theater is in presentable condition prior to opening doors - refer to Daily Inspection Checklist.
- Attend pre-shift meeting with Showroom Supervisor, as scheduled prior to opening doors. Attendance is mandatory.
- Be in assigned area by designated time, on radio and earpiece, ready to work.
- Work directly with the Showroom Supervisor to ensure that all policies and procedures are correctly executed.
- Work directly with Box Office to ensure VIP & VVIP guests are handled appropriately, seating reconfigurations are known and managed,
- Exhibit sound judgement when making decisions that affect the flow of the customers in and out of the venues.
- Ability and willingness to work any assignment. (Assignments include, but not limited to, checking patrons' cameras or any recording devices, setup and strike of chairs, tables, entrance stanchions, sign holders, taking and/or scanning tickets, handing out programs, escorting patrons to seats, assist patrons' special needs, such as helping those with wheelchairs, coordinating backstage tours, etc.)
- Monitor physical surroundings in assigned area prior to and throughout show for safety, cleanliness and functionality; notify the Showroom Manager of concerns.
- Respond quickly and courteously to patrons' needs, questions, comments, or concerns with answers and/or action.
- At end of show/event, walk through assigned area retrieving lost items, etc. and turn them in to Security.
- The main task of the Showroom Host is to monitor the quality of service to customers attending shows/events in entertainment venues and assist in shows/events preparation and conclusion.
Equal opportunity
- Rio Las Vegas is an equal opportunity employer that is committed to diversity and inclusion in the workplace.
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This listing is sourced directly from Rio Las Vegas's careers page and normalized into a canonical job model.