Kla
Senior Field Support Supervisor
Hillsboro, OR · Senior
Sponsorship not specified$81k-$138kDetected 7 days ago
CRMAccountingSupply ChainCustomer SupportAR/VRResearchCommunication
About the role
- No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us.
Responsibilities
- Leads all facets of customer retention (CRM) including participating in the resolution of customer concerns and defining and developing a customer contact strategy.
- Handles return materials authorization (RMA) processes for ensuring customer returns, exchanges, service and repairs are done with speed and accuracy and all client/customer service delivery issues are resolved. l Selects, develops, and evaluates personnel to ensure the efficient operation of the function.
Requirements
- Please ensure that you have searched KLA's Careers website for legitimate job postings.
Skills
- Company Overview KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem.
- Virtually every electronic device in the world is produced using our technologies.
- The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development.
- Life here is exciting and our teams thrive on tackling really hard problems.
- There is never a dull moment with us.
- Our comprehensive services include:
Compensation
- $81,300.00 - $138,200.00
- Our pay ranges are determined by role, level, and location.
- The range displayed reflects the pay for this position in the primary location identified in this posting.
- Actual pay depends on several factors, including state minimum pay wage rates, location, job-related skills, experience, and relevant education level or training.
- We are committed to complying with all applicable federal and state minimum wage requirements where applicable.
- If applicable, your recruiter can share more about the specific pay range for your preferred location during the hiring process.
Benefits
- Interns are eligible for some of the benefits listed.
- Actual pay depends on several factors, including state minimum pay wage rates, location, job-related skills, experience, and relevant education level or training.
Company info
- Provides supervisory direction for the delivery of pre- and post-sales services and support to clients/customers.
- Liaises between customers and manufacturing, sales, field service, order processing and accounting to resolve status, production, delivery and billing inquiries.
- We are committed to complying with all applicable federal and state minimum wage requirements where applicable.
Equal opportunity
- Commission website.
- We do not accept resumes from headhunters, placement agencies, or other suppliers that have not signed a formal agreement with us.
- KLA is proud to be an Equal Opportunity Employer.
- Please contact us at talent.acquisition@kla.com or at +1-408-352-2808 to request accommodation.
This listing is sourced directly from Kla's careers page and normalized into a canonical job model.