Anrok
Onboarding Manager
New York City · Mid
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About the role
- Anrok eliminates this complexity by connecting with billing and payment systems to automate tax monitoring, calculations, and filing end-to-end.
- Please be aware, job-seekers may be at risk of targeting by malicious actors looking for personal data.
- Anrok recruiters will only reach out via LinkedIn or email with an anrok.com http://anrok.com domain.
Responsibilities
- Ensure optimal platform utilization by driving customer compliance before transitioning to support and account management teams.
- You thrive in process creation and systematization, with a bias for action and the ability to implement solutions quickly and effectively
- You have strong relationship-building skills and can develop rapport with customers across various business sizes and industries
Requirements
- You have 2+ years of experience in customer success, account management, or project coordination roles, ideally at a tech company working with SMB to mid-market customers
Compensation
- Annual team offsites and in-person opportunities around our growing Anrok hubs.
Benefits
- The equity upside of an early-stage startup with the product-market fit of a later-stage company.
- Medical, dental, and vision insurance covered 100%.
- One Medical membership covered, flexible sick benefits, and more.
- Annual learning and development stipend for books, online courses, and conferences, as well as a curious team to share your learnings with.
- Home office setup stipend to ensure you have the equipment you need to thrive at work.
Company info
- We're looking for a customer-obsessed professional who combines exceptional organizational skills with a results-focused approach to seamlessly guide clients through implementation.
- Track and monitor customer progress throughout onboarding, using data insights to identify potential issues early and ensure customers are successfully adopting platform features.
- At Anrok, we embrace a dynamic and flexible hybrid work environment based out of our growing office hubs - San Francisco, New York City, and Salt Lake City, where we collaborate in-person 3 days per week.
This listing is sourced directly from Anrok's careers page and normalized into a canonical job model.