Human Dx

Human Dx

Technical Account Manager

California

Sponsorship not specifiedDetected 63 days ago
SQLSnowflakeData VisualizationProject ManagementAccount ManagementCustomer SupportResearchLeadershipCommunicationPublic SpeakingOrganizational Skills

About the role

  • This role requires an understanding of AdTech workflows, technical troubleshooting, customer communication, and strategic relationship management.
  • The ideal candidate is comfortable translating complex technical information into customer-friendly communication while balancing transparency with the protection of proprietary methodologies and detection techniques.
  • HUMAN is an equal opportunity workplace dedicated to protecting the internet's integrity for everyone.

Responsibilities

  • Provide exceptional customer support and be a point of escalation for sensitive customer issues.
  • Collaborate cross-functionally with Account Management, Product, Engineering, and Research to drive customer outcomes and resolve complex issues.
  • Lead customer-facing presentations including business reviews, strategic discussions, investigative findings, onboarding sessions, and operational updates.
  • Manage multiple customer initiatives and projects simultaneously while operating effectively in fast-moving and evolving environments.

Requirements

  • Prior AdTech experience is required.
  • Experience managing customer-facing escalations, strategic initiatives, and multiple projects across various stakeholders simultaneously.

Nice to have

  • Measurement and verification experience is considered a strong plus.
  • Technical aptitude and curiosity are critical.
  • Familiarity with analytics and reporting platforms such as SQL, Looker, Snowflake, Imply, or similar tools is a plus but not required.

Company info

  • Expand and develop client relationships: Be the primary focal point for our customers and build and maintain deep-level partnerships with strategic customers.
  • Educate and enable customers on our products: run training sessions and create training materials for your customers.
Apply directly at Human Dx →Create a free account for alerts like thisView Human Dx immigration profile

This listing is sourced directly from Human Dx's careers page and normalized into a canonical job model.