Kaiser Permanente
Service Representative-Ambulatory Services
Downey, CA, US
Sponsorship not specifiedDetected 1 day ago
LogisticsCustomer SupportCommunication
About the role
- Acts as first point of contact for Kaiser Permanente members/patients and assists members/patients through registration process under minimal direct supervision.
- Practices proper cash handling and reconciliation processes in accordance with established policies and guidelines.
- Actively seeks information to understand member/patient circumstances, problems, expectations, and needs.
Responsibilities
- Provides direction and instructional guidance to patients who are unable to perform check-in services independently via KP interactive and emerging technologies.
- Performs related clerical duties in support of Clinic Strategic Goals and Proactive Office Encounters.
- Maintains courteous relations with patients and staff.
Requirements
- Performs related clerical duties as required, such as direct booking, copying, etc.
- May perform other duties as required.
Skills
- Provides patients with assistance and education with regard to the use of KP interactive and emerging technologies.
Benefits
- Verifies members benefits, notifies member of applicable cost share and updates patients demographics information to include all patient registration and billing information.
- Distributes questionnaires, various medical/authorization/insurance forms, patient communication materials, and completes statistical reports as requested.
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This listing is sourced directly from Kaiser Permanente's careers page and normalized into a canonical job model.