Shipfusion
Customer Success Manager
York, Pennsylvania, United States
Sponsorship not specified$70k-$80kDetected 26 days ago
Project ManagementSalesLogisticsCustomer SuccessCustomer SupportCommunication
About the role
- Be responsible for managing the day to day functions of accounts ranging from low to medium revenue on a monthly basis
- Provide Shipfusion onboarding and continued education/training throughout lifecycle
- Work alongside the Sales team to provide product demonstrations to prospective clients
Responsibilities
- Access to comprehensive support services that promote employee well-being and work-life balance.
- Work directly with our Support and Warehouse teams to ensure deliverables are being achieved
- Handle incoming chat, support tickets and email interaction with Shipfusion's clients
- Employee Assistance Program (EAP): Access to comprehensive support services that promote employee well-being and work-life balance.
Requirements
- Provide world class customer support to clients, handling all questions and escalated issues as required
- What You'll Bring to the Team (Required Skills):
Skills
- 3+ years of client services, or project management experience
- Proficient with technology including G-Suite and data manipulation via Spreadsheet
- Strong communication and client management skills
- A self starter who can work independently
- Ability to quickly adopt to new technical processes and roll out new technical workflows to clients
- Desire to work in a fast-paced, tech-oriented culture
Compensation
- Earn what you deserve with our competitive and rewarding salary package.
- $70,000 - $80,000 USD
- Be part of a company where employees are valued and tend to stay, reflecting our commitment to employee satisfaction and growth.
- Compensation Range
Benefits
- Enjoy peace of mind with health and dental benefits for you and your loved ones, starting from day one.
- Recharge and explore with 15 days of paid vacation and 5 paid wellness days.
Company info
- Connect and celebrate with exciting social events that bring our team together.
- Join a workplace known for its supportive, inclusive, and dynamic culture.
- Help strategize with customers on how to optimize the Shipfusion portal
- We are looking for a highly motivated Customer Success Manager to join our Customer Success team!
- Vibrant Company Social Events: Connect and celebrate with exciting social events that bring our team together.
- Positive Company Culture: Join a workplace known for its supportive, inclusive, and dynamic culture.
- High Employee Retention Rates: Be part of a company where employees are valued and tend to stay, reflecting our commitment to employee satisfaction and growth.
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This listing is sourced directly from Shipfusion's careers page and normalized into a canonical job model.